What are the responsibilities and job description for the Field Service Manager position at Sprint Food Stores?
Sprint Food Stores is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500 locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
- Competitive wages
- Work today, get paid tomorrow through our earned wage access program*
- Paid Time Off
- Medical/Health/Dental Coverage
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more!
Position Summary:
Responsible for overseeing reactive work orders and proactive maintenance tasks for refrigeration, air conditioning, heating, frozen carbonated beverages, fountain soda, ice makers, various food service equipment, general maintenance, and fuel systems maintenance. Prioritizes work for the team of field service supervisors and technicians to ensure efficient and effective execution of maintenance service requests. Conducts inspections and oversees maintenance work to ensure quality and safety protocols. Manages the hiring, training, and termination of maintenance field staff. Works with the field team to support more complex maintenance tasks. The role must possess expertise in various fields, concepts, practices, and procedures. The role will rely on experience and judgment to plan and achieve goals. Actively performs multiple tasks with a wide degree of creativity and latitude expected. Handles other duties as assigned.
Responsibilities:
1. Oversee repair and maintenance services.
2. Provide support and training for team members.
3. Manage service operations in a 24/7 environment.
4. Deliver guidance to Field Service Supervisors and their technicians.
5. Organize the team based on skills and geographical locations to maximize technician efficiency, ensure adequate geographic coverage, and meet established service levels.
6. Handle the hiring, discipline, and termination of personnel.
7. Report on team efficiencies and identify gaps in service.
8. Review and approve payroll.
9. Conduct employee evaluations.
Working Relationships:
Store personnel, SSC personnel, vendors
Preferred Education:
A high school diploma or its equivalent.
Minimum Experience:
Supervision of Field Technicians. 3 years technical experience in Appliance Repair / HVAC / Refrigeration trade. Basic working knowledge of Microsoft Office products – Word, Excel, Outlook. Proficient with smartphones and/or tablet computers.
Preferred Experience:
Associates degree or equivalent work experience. Demonstrated base working knowledge of appliance repair and/or HVAC/R equipment. Management/Leadership training.
Licenses/Certifications:
Valid driver’s license.
Soft Skills:
- Comfortable talking and interacting with others
- Strong communication skills
- Detail and process oriented
Travel: Travel as needed
Hours & Conditions: Ability to work extended hours and weekends as necessary.
At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
