What are the responsibilities and job description for the Senior Product Manager, Engagement + Growth position at Sprinter Health, Inc.?
At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
We're looking for an energetic, creative, and entrepreneurial product manager (PM) to take ownership of the mission-critical patient engagement and growth capability across our products and services. This is a role that promises day 1 impact and has an uncapped upper bound on individual trajectory, influence, and development.
About us :
We're building the technology and clinical services stack to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home virtual) backed by data products across 15 states, serving 60% of the US population through major health plans and systems. With 1M patients and 92 NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.
Your mission, if you choose to accept :
As a Senior Product Manager, Engagement Growth , your true north star will be to build, optimize, and scale the Sprinter engagement engine that reaches, activates, and retains individuals in their pursuit of proactively caring for their health. You will have responsibility for both the conversion and the experience of the engagement journey.
Today, we employ an omnichannel, technology-forward approach across digital (email, SMS) and outbound patient outreach (calls). We’ve built an excellent technology and ops foundation as a launching point that is driving best-in-class engagement rates, but there are many immediately impactable adjacencies that await.
The ideal candidate will be comfortable at the strategic level (owning multi-year vision roadmap), energized by having hands-on optimization levers around the conversion funnel and patient experience, and excited about driving engagement platform / infrastructure decisions.
From day one, you will be stepping into a role with direct impact opportunity with hundreds of thousands of addressable patients, a culture of tech-forwardness balanced with a deep respect for what it means to drive patient impact, and a robust engagement tech foundation to build upon. It’s the ultimate sandbox for growth and impact.
There’s no ceiling for impact or growth in this role and there are additional leadership and management opportunities depending on experience level.
Time to Build!
Justin Larkin, Chief Product Officer
Role responsibilities :
- Engagement vision strategy roadmap : Own the Engagement Growth vision, strategy, and roadmap across our various products and engagement channels (email, SMS, agent, automated calls, etc.).
- Experimentation data : Drive experimentation culture and data-informed product decisions, test optimizations, and iterate on engagement approaches while building patient trust.
- Patient experience : Own end-to-end patient engagement from acquisition through service completion. Drive high-quality product specifications and design deliverables that create intuitive, personalized experiences earning continued care relationships.
- Engagement platform : Work alongside our engineering and data teams to see around corners on backend infrastructure and front-end engagement tooling for our engagement specialists.
- Broad stakeholder engagement : Interface with a broad range of stakeholders from patients and front-line Sprinters to cross-functional and leadership team members to executive sponsors at our partner clients. Support partner needs around engagement and reporting.
- Metrics you will directly influence : Reach rate, booking rate, terminal conversion rate, CAC, and NPS.
About you :
Bonus points if you have :
What we offer :
150,000 - $200,000 a year
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed reflect the base salary only, and do not include equity or benefits.
This is a hybrid role with a 3-day-a-week in-office in Menlo Park, California, though we're open to remote arrangements for exceptional candidates. While we are flexible with occasional work from home, we've built an incredible group of people who enjoy the team environment we've created, and our engineering, product, and design organizations are all currently co-located in the Bay Area.
If you are inspired by our mission and think you could have an impact on us achieving it, but currently sit outside of these role expectations, we encourage you to still get in touch.
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Salary : $150,000 - $200,000
