What are the responsibilities and job description for the Support/Check-In (Hospitality) position at Sprocket Rocket Party Bike?
About Us:
Sprocket Rocket Party Bike has been Nashville’s No. 1 Party Bike for over 10 years. Sprocket Rocket Party Bike is a high volume tour operator dedicated to delivering the ultimate party bike experience for locals and tourists around the world. We take incredible pride in our top notch customer service, providing a fun and welcoming atmosphere along with a long list of unforgettable experiences for our guests. This is a great position for anyone with experience in the hospitality industry who loves working in a fast paced environment.
Position Overview:
We are looking for an enthusiastic, hardworking, Guest Support Associate who is responsible forproviding excellent customer service. This role involves checking in and assisting guests, booking reservations, handling retail sales and light duties such as stocking/restocking, keeping guest check in clean and organized to maintain an inviting and professional atmosphere.
**Full or part time positions are available and require availability Thursday, all day Friday, all day Saturday and all day Sunday.
***This is a high energy atmosphere with long days on your feet.
Key Responsibilities:
- Greet and assist guests with a friendly and professional attitude
- Verify that each guest has completed their required waiver by checking their Government Issued ID, name and age
- Ensure all beverages brought to our location are allowed under current local and state laws
- Ability to be consistently reliable and timely for every shift
- Provide detailed information about tours, scheduling and services daily to guests
- Process retail transactions efficiently and accurately
- Assist in inventory by restocking merchandise throughout the day
- Perform light cleaning duties around office area and outside
- Provide excellent communication skills to our guests and peers in a professional manner
- Ability to work in a fast paced environment that requires multitasking and problem solving daily
Skills:
- Excellent phone manners and communication skills
- Excellent customer service skills Must be thorough, professional, adaptable and friendly.
- Basic computer skills
- Must be able to multitask
Requirements:
- TABC certified
- Ability to obtain ABC license with the State of Tennessee at own expense if hired
- Clean driving record & Valid TN Drivers License.
- Available every Thursday-Sunday
- Must be able to lift 20lbs. or more
Job Types: Full-time, Part-time
Supplemental Pay:
- Tips
Application Question(s):
- Are you available to work Thursday - Sunday?
Work Location: In person
