What are the responsibilities and job description for the Customer Service Coordinator position at Sprouts Farmers Market?
This position serves as the “face” of Sprouts and represents the Distribution Center management team in ensuring the delivery of excellent customer service to our stores through prompt and accurate processing of orders and claims. The Customer Service Coordinator is responsible for all customer service related data; including late orders, order input, and store credit requests. This role monitors trends in customer service data and delivers weekly metrics to the Distribution Center management team along with insight as to the trends seen in the data. When trends are identified the Customer Service Coordinator is responsible for working with the Distribution Center management team to take corrective action.
100% remote position!
Shift: 4/10hour days 5:00am - 3:30pm with a weekend rotation 2x a month including Sunday's.
Overview of Responsibilities
- Answers calls and emails from stores professionally and responds to inquiries and complaints in a prompt, professional, and friendly manner
- Processes special orders requested by stores
- Communicates and coordinates with internal departments, and occasionally may need to escalate calls to supervisor for resolution
- Records details of comments, inquiries, complaints, and actions taken
- Manage and analyze data for the Distribution Center, working with the Distribution Center management team in a collaborative format to ensure goals are met in regards to established targets
- Monitor metrics for trends and reports to the management team any anomalies both positive and negative.
- Assists the Distribution Center management team by developing and implementing corrective action plans and process improvement
- Ensure effective collaboration and communication with all internal customers for greater efficiencies and attainment of the strategic plan
Qualifications
- Two to three years’ of customer service experience and a high school diploma, general education degree or equivalent preferred; or an acceptable combination of experience and education
- Ability to relate to others and to work as a part of a team
- Advanced Microsoft Office Excel and Word skills
- Self-Starter, able to work with different teams of people and work independently
- Flexible schedule, ability to work overtime, nights or weekends as needed
- Effective interpersonal, verbal, and written communication skills
- High attention to detail with the ability to multitask
- Ability to successfully manage concurrent projects, multiple priorities, and meet deadlines
- Committed to providing excellent customer service to internal and external customers, preserve confidential information, able to work with different teams of people and work independently, reliable, dependable and organized
- Demonstrated ability to work in a fast pace environment and comply with strict timeframes and deadlines.
- Ability to define problems, collect data, and establish facts, apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form, deal with problems involving several concrete variables in standardized situations and to compute basic mathematical problems
Benefits
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
- Competitive pay
- Sick time plan that you can use to support you or your immediate families health
- Vacation accrual plan
- Opportunities for career growth
- 15% discount for you and one other family member in your household on all purchases made at Sprouts
- Flexible schedules
- Employee Assistance Program (EAP)
- 401(K) Retirement savings plan with a generous company match
- Company paid life insurance
- Contests and appreciation events throughout the year full of prizes, food and fun!
Eligibility requirements may apply for the following benefits:
- Bonus based on company and/or individual performance
- Affordable benefit coverage, including medical, dental and vision
- Health Savings Account with company match
- Pre-tax Flexible Spending Accounts for healthcare and dependent care
- Company paid short-term disability coverage
- Paid parental leave for both mothers and fathers
- Paid holidays
Get Paid Every Day!
Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.
You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.
Why Sprouts
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.
California Residents: We collect information in accordance with California law, please see here for more information.
