What are the responsibilities and job description for the Director of Communications, Engagement and Recognition position at Sprouts Farmers Market?

Overview

This role is based in Phoenix, AZ. Sprouts is seeking a dynamic and experienced Director of Communications, Engagement, and Recognition to lead our internal communications strategy, strengthen team member engagement, and drive meaningful connections across the company. The ideal candidate will have exceptional writing skills, proven experience crafting communications for C-suite leaders, and demonstrated success managing team member surveys and feedback processes. We’re looking for a leader who thrives on building strong relationships and is passionate about aligning internal communications with our purpose, values, and the voice of the customer. If you’re excited about creating a cohesive internal voice, managing recognition programs, and developing communications that help team members nationwide connect with our business, this role is for you!

Overview of Responsibilities

• Own the development and execution of a cohesive internal communications strategy across multiple channels.

• Serve as a trusted advisor to the C-suite, providing expert communications support for executive initiatives, including drafting messages, presentations, and announcements.

• Refine and cultivate our internal voice, ensuring communications are clear, straightforward, and aligned with the Sproutie persona.

• Leverage storytelling to connect team members with our business and purpose, simplifying complex ideas into easily understandable messages.

• Oversee the management of team member surveys and the feedback collection processes to ensure engagement is accurately captured and assessed.

• Implement and manage recognition platforms and programs that celebrate team members' contributions, ensuring alignment with our company values and purpose.

• Lead communications supporting key business processes, including product recalls, strategic initiatives, training communications, change management communications, and team member resource groups.

• Manage corporate events like our annual company conference, town halls, and other company events, ensuring alignment with company purpose and employee engagement strategies.

• Identify and implement technology to support two-way communications, encouraging dialogue and feedback across all levels of the company.

• Partner with internal and external multimedia teams to develop creative and engaging content that enhances our internal communications.

• Ensure all internal communications are aligned with Sprouts' business goals, branding position, and employee value proposition.

• Support change management efforts by providing clear, concise, and inspiring communications during company transformations and key initiatives.

• Establish metrics and track the effectiveness of communication strategies, adjusting as needed to maximize engagement.

Qualifications

• Bachelor’s degree in communications, Marketing, Public Relations, or a related field.

• 10 years of internal communications experience, including at least 4 years writing for C-suite executives, ideally in retail.

• Proven experience leading a team and fostering a collaborative, high-performance environment.

• Exceptional written and verbal communication skills, with the ability to reflect leadership voices and the Sproutie persona.

• Strong storytelling ability and skill in simplifying complex messages.

• Proven experience collaborating with multimedia teams and managing media projects.

• Experience with large-scale team member recognition programs and platforms.

• Expertise in managing corporate events with internal and external partners.

• Strong project and program management capabilities, able to juggle multiple initiatives.

• Demonstrated success in building cross-functional relationships across diverse teams.

• Passion for Sprouts' purpose of helping people live and eat better, with enthusiasm for fostering a connected, purpose-driven workplace.

• Solid understanding of internal branding and articulating the team member value proposition.

• Experience implementing communication technologies to boost engagement and collect feedback.

• High emotional intelligence with the ability to communicate effectively with diverse audiences, fostering relationships with professionalism, empathy, and respect.

• Experience in a high-growth retail environment is a plus.

Benefits

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

Competitive pay
Sick time plan that you can use to support you or your immediate families health
Vacation accrual plan
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:

Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid short-term disability coverage
Paid parental leave for both mothers and fathers
Paid holidays

Get Paid Every Day!

Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.

You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.

Why Sprouts

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.

California Residents: We collect information in accordance with California law, please see here for more information.

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