What are the responsibilities and job description for the Jr. Business System Admin position at Spruce Infotech?
Responsibilities :
- Troubleshoots and assists employees with primary system and other business applications.
- Maintains / Recommends system or process improvements.
- Documents new and updates existing procedures, common issues, common solutions etc.
- Analyzes and corrects system errors.
- Works closely with external tech support to submit, tracks and resolves tickets.
- Actively learns the systems' operations, processes, capabilities and functionalities. Must take initiative to learn and acclimate quickly.
- Assists with system requests from Support Team based internationally
- Runs monthly reports
- Maintains entities in the system by adding / removing contacts or agents or other users, adding / deactivating branches, adding new Producers, assigning Underwriters, etc.)
- Develops and maintains effective relationships and open lines of communication with internal resources or lines of business (e.g., Underwriting, Claims, Accounting, IT etc.)
- Maintains Security settings within the system.
- Assists in high priority requests with a sense of urgency.
- Maintains knowledge of and follows all company policies and procedures.
- New employee onboarding
- Perform other duties as assigned.
Required Skills / Qualifications
JOB REQUIREMENTS :
Underwriting knowledge is a plus.
