What are the responsibilities and job description for the GUEST SERVICES MANAGER position at Spruce Peak?
Summary
At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!
The Guest Services Manager is responsible for the day-to-day operation of the Front Drive for the Lodge at Spruce Peak. This includes ensuring that we are providing the highest levels of guest service and ensuring that standards are in place for all areas of parking, door, and bell teams. The Guest Services Manager is responsible for maintaining the efficient operation of the bell/valet, ski valet, and guest services department. The individual should be instrumental in supporting good public, departmental, and employee relations. This highly visible role gives one the opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Perks (vary by hours committed):
- Paid Time Off
- Heath Benefits - after 30 days!
- Winter- Ski Pass to Stowe Mountain Resort
- Summer- Golf Membership to Stowe Country Club
- Complimentary and discounted stays at Hyatt Hotels worldwide
- Onsite Fitness Membership
- Employee discounts at the Spa & Restaurant Outlets
- 401(k) Matching
- And much more!
Learn more about Spruce Peak and everything else we have to offer here!
Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.
Proud diversity advocates and EOE.
Qualifications
- Hospitality or Guest service background is required.
- Hospitality Management Degree or Diploma is an asset.
- Minimum 2 years supervisory or management background required.
- Strong Managerial skills with a record of positive associate relations, team leadership abilities and a proven guest service record.
- Proven commitment to health and safety.
- Results oriented with ability to be flexible and work under pressure.
- Knowledgeable about driving both Automatic and Manual transmissions.
We welcome you:
Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
