Agency IT Account Representative

We are looking for an IT Consultant to work with state agencies with all technology requirements. This position that will be expected to ensure excellent customer service while building and maintaining strong relationships with assigned State of Maine agencies. This position works across all MaineIT to help ensure agency business needs are met. This position will also ensure agencies are sufficiently informed of IT business practices and will bring appropriate teams together to solve IT challenges. Additionally, this position will help facilitate MaineIT projects, upgrades, and enhancements within the enterprise.

Required Skills:

• Function as Agency IT Account Representative
• Know business/ Agency mission
• Create business relationships with key business leaders within Agencies
• Understand/monitor the quality, effectiveness and sustainability of all IT services provided in support of the agencies' mission
• Participate and consult in the preparation of Agencies' IT budgets
• Identify critical business applications along with agency service expectations of those applications (assist with Business Impact Analysis of agencies' applications)
• Work across MaineIT to ensure business needs are being met
• Raise awareness of common IT business solutions
• Work collaboratively with other MaineIT resources to identify common business solutions
• A thorough understanding of emotional intelligence and empathy. It is important we anticipate and meet the technological needs as well as the emotional needs of our Agency partners.
• Ability to handle difficult situations while maintaining positive relationships.
• Ability to demonstrate our core values with every customer interaction.
• A strong understanding and ability to assist agencies with biennial budget preparation.
• Prior experience/understanding of State of Maine billing and procurement processes.
  
  

Minimum Qualifications:

• A 4-year college degree and/or equivalent years of direct leadership experience in technology/business with evidence of teambuilding.
• Knowledge of current IT tools and best practices as well as emerging information technology including client computing, networking, telecommunications platforms, operating systems, integration, and information security.
• Strong communication skills will be required with the ability to communicate complex technology terms into business understanding. Highly effective verbal and written communication skills are a must.
• Knowledge of governance, policies, and processes of State budgeting.
• An understanding of information technology systems and equipment to facilitate and assist with State agency information technology requests while providing excellent customer service.
  
  

Top 3 Skills:

• Fully understand all aspects of IT for enterprise groups
• Relationship management
• Exceptional written and verbal communication skills
  
  

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

All full-time employees are eligible for the following benefits:

Medical, dental, vision health benefits

Life Insurance and AD&D (paid by company)

401k, Flexible and Dependent Care Spending Account plans.

Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).