IT Specialist Mid-Level

Queens Public Library is seeking an IT Specialist Mid-Level

Day to Day task include:

• Serve as system administrator of the Library's Digital Asset Management System
• Configure system settings, including user roles, permissions, metadata schemas, and content organization
• Troubleshoot technical issues or escalate to the appropriate technology team or vendor
• Initiate change control processes and notify stakeholders of upcoming changes
• Provide training to users as needed
• Prepare work plans for system installations and upgrades
• Coordinate with IT, stakeholders, and the vendor to ensure thorough system testing using scripts and regression testing
• Act as the technical support contact for emergency issues affecting system functionality
• Ensure the software is consistently functioning in the production environment
• Maintain documentation of system configurations, workflows, and user guides
• Serve as the site administrator for the front-end user experience
• Coordinate the implementation and migration of digital assets to the new DAMS
• Schedule project meetings with stakeholders and the vendor
• Document project progress and provide status updates
• Assist with data migration, ensuring accuracy and completeness
• Establish criteria for user acceptance of the new system
• Collaborate with the vendor, internal teams, and stakeholders to implement asset ingestion, organization, and retrieval processes
• Maintain a running list of system issues and enhancement requests
• Conduct system testing throughout the project lifecycle

Requested Qualifications:

• Bachelor's Degree
• 36 months of experience working with content management or digital asset management systems (Recollect, CONTENTdm, Islandora, PastPerfect, etc). Experience must include administration, implemention, maintenance, and familiarity with metadata standards and digital asset lifecycle management.
• 36 months experience as a system administrator. Experience must include: system configuration, creation of user roles and permissions, metadata schemas and fields, content organization, and abitly to serve as technical support contact when issues arise.
• 24 months experience coordinating complex data migration projects. Experience must include collaborating between IT, stakeholders, and vendors, documentation of project details, and establishing criteria for user acceptance.
• 24 months experience as a site administrator for front end user experience. Such as editing the header and footer, as well as the homepage through the customization of widgets.
• 12 months of experience with support and maintenance, including training, documentation, and troubleshooting. Experience must include documentation of system configurations, workflows, and user guides.
• 12 months experience conducting functional and regression testing and data migration validation to ensure accuracy and completeness of asset transfers.
• 6 months experience working in an Archive, Public Library, or comparable institution.

Work hours and location:

• Full time role with engagement length of 18 months
• Daily work hours: 8am-5pm (8 hours a day, excluding lunch)
• Physical office location: Queens Public Library - Central Library 89-11 Merrick Blvd Jamaica, NY 11432
• Telecommuting options: 50%

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).