Technical Account Manager (TAM) - TSSCI w CI Poly

Job Description

Must be a US Citizen

MUST HAVE A MINIMUM SECURITY CLEARANCE OF TS/SCI with CI Poly

Spry Squared is looking for a strong Technical Account Manager for our client to act as a trusted advisor and partner to our customers, ensuring they maximize value from our solutions while maintaining high satisfaction and retention. This is a crucial role in driving adoption, identifying growth opportunities, and aligning our technology with customers business goals. You will provide guidance, best practices, and insights to help customers achieve their business objectives through the effective use of our platform. This role is ideal for someone passionate about building strong customer relationships, understanding customer business needs, and ensuring success through technology. Position will split time between multiple clients in Chantilly, VA and Herndon, VA.

• Customer Relationship Management: Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact and trusted advisor throughout the customer lifecycle.
• Product Adoption & Value Realization: Drive customer success by helping customers understand and effectively utilize the platforms capabilities, ensuring they achieve their business goals and desired outcomes.
• Account Planning & Growth: Develop and execute strategic account plans that align with customers goals, identify expansion opportunities, and drive increased platform usage and adoption.
• Customer Advocacy: Act as the voice of the customer, collaborating with product and engineering teams to relay feedback, suggest improvements, and influence the development of new features based on customer needs.
• Onboarding & Training: Lead the onboarding process for new customers, delivering high level training to ensure customers quickly become proficient and comfortable with the platform.
• Health Monitoring & Reporting: Regularly monitor customer health metrics, develop customer success plans, and provide data-driven insights and reports to customers and internal stakeholders.
• Collaboration: Work cross-functionally with sales, engineering, and product management teams to align customer needs and drive mutual success.
  
  
  

Qualifications

Must be a US Citizen

MUST HAVE AN ACTIVE SECURITY CLEARANCE OF TS/SCI with CI Poly

• Bachelors degree in business, Information Technology, or a related field, or equivalent practical experience.
• 5 years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions.
• Strong understanding of how technology can solve business challenges and the ability to articulate this value to customers.
• Proven track record of building and managing customer relationships, driving product adoption, and delivering customer success.
• Excellent communication, presentation, and interpersonal skills with the ability to engage with stakeholders at all levels, including business users, IT teams, and executive leadership.
• Experience with CRM and customer success tools, as well as familiarity with data analysis methods for monitoring customer health.
• Problem-solving mindset, proactive approach, and the ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel as needed to meet with customers and support their needs.
  
  
  

Preferred Qualifications:

• Project Management experience and/or certifications (such as PMP).
• A solid understanding of Computer Networking and familiarity with common issues network engineers might encounter.
  
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary: $150,000 - $200,000 annually Depending on Experience

Company Description

Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe.

Spry Squared provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project/Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.