Director, Client Solutions (Project Management Office)

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market. 

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

We are seeking an experienced and highly skilled Director, Client Solutions within our Center of Excellence (CoE) to lead and drive our Project Management Office (PMO).  This is a strategic role that combines deep implementation, project management, and project governance experience with a customer-centric mindset to enable our teams implement our solutions in a highly effective and efficient manner.  Note that our PMs are managed directly, on a day to day basis by our Client Solutions’ Execution group, outside of the PMO. 

This position offers an exciting opportunity to collaborate with cross-functional teams, lead and manage high-impact and high visibility (ELT and Board level) projects, and contribute to the overall success of our software solutions and clients.  This leader will play a key role in driving strategic and transformative initiatives across Client Solutions and SpryPoint that help our team to scale effectively and efficiently while delivering remarkable client experiences and exceptional performance and results. 

• Capabilities Building and Development
• The Director, Client Solutions (PMO) will be responsible for the strategy and execution of building and developing our PM team member capabilities.  This includes:
• Supporting recruitment efforts to hire PM talent in conjunction with Team Leads and Portfolio Directors. 
• Defining and implementing best practices, standards, and frameworks for project management.
• Developing and running comprehensive training and enablement programs that reduce ramp time required for new PMs and drive industry, product, and business process knowledge and skills.
• Developing and maintaining methods and standards used to train our PMs and to ensure consistent, efficient, and effective delivery across our Client Solutions’ portfolios.  
• Continuously evaluating and enhancing PM processes and methodologies to drive efficiency, scalability, and effectiveness.
• Partnering with People Ops to develop career paths, competency models, and performance management criteria for PM team members.
• Supporting PM team leaders on client projects within the portfolios.
• Project Manager Leadership and Governance
• This role will play a critical role in ensuring the successful execution of projects, optimizing project management processes, and driving governance, operational excellence, and consistency across our delivery portfolios.  This will involve the close coordination of tasks and resources across Client Solutions and Product Engineering.  This includes:  
• Providing direction, guidance, and mentorship to the PM Team Leads to ensure the effective delivery of projects and initiatives.
• Development, rollout, and adoption of standard project plans and work breakdown structures (WBS) including milestones, stage gates, and estimates.
• Establishing and maintaining robust project governance frameworks, policies, and procedures, and delivery methodology to ensure adherence to best practices and standards throughout the project lifecycle.
• Establishing the framework for the oversight and management of the project portfolios, including prioritization, risk and issue management, executive steering committees, status reporting, resource allocation, and alignment with strategic objectives.
• Managing a team of Project Coordinators in support of our Project Managers.

• Proven experience building a Project Management Office for external facing projects.
• Proven experience (8 years) in project management leadership roles, within an Enterprise B2B software company.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall) and frameworks (e.g., PMBOK).
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization and a track record of building and managing high-performing teams.
• Proven ability to drive change, improve processes, and innovate in complex environments.
• Demonstrated experience in implementing and optimizing project management processes, tools, and systems.
• Strategic thinker with a track record of driving results and delivering high-impact projects on time and within budget.
• PMP certification or equivalent project management credentials are highly desirable.
• Proficiency in project management software tools such as Jira, Microsoft Project, Kantata, or similar platforms.
• Utility experience is considered a strong asset.
• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field; Master's degree preferred but not required.
• Willing to travel up to 20%.

Why SpryPoint?

🚀 Autonomous working environment with flexible working hours  

💰Competitive compensation package  

💻 Macbook $500 towards your home office setup  

🏥 Health, dental, vision, and life insurance  

🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days 

📈 RRSP (Canada) and 401k (US) matching program

🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program  

🧳 Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.

Salary : $2,500