Credit and Collections Specialist

At this time we are hiring a Credit & Collections Specialist to join us onsite at our St. Louis Park. MN location, whose primary responsibility will be to collect payment and maintain customer accounts according to company policy, ensuring that accounts are current, accurate, and organized. In addition, this role will collaborate with the Credit Manager and other internal concerned parties to make sure that high-risk accounts are closely watched and placed on hold when necessary.

• Review Accounts Receivable aging and make collection calls on all past due balances. Initiate and pursue collection on past due invoices. Timely follow up is essential to collect payments and enforce cash discount terms
• Review account history, release or hold customer orders based on credit guidelines, customer profile, and payment trend.
• Monitor credit limits, credit exposure and payment trends for existing customers
• Research and resolve payment/account discrepancies and credit memos.
• Document call notes and follow up on all items on a timely basis.
• Gather, validate, and document credit information. Establish and maintain a current and accurate credit file for each customer.
• Request credit reports for existing accounts as deemed necessary and attach all documents to the customer file
• Work with branch personnel to address customer issues such as pricing problems, extended payment terms, order releases, credit line and account opening.
• Use various sources (Dun and Bradstreet, Experian, or Equifax) of credit information to collect data on existing and potential new accounts.
• Complete additional responsibilities or projects as assigned.

• Strong problem-solving skills.
• Adherence to deadlines and schedules with special emphasis on month end processing.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality.
• Excellent listening skills.
• Must be organized and detail oriented.
• Critical thinking skills & good judgment.
• Familiar with laws governing commercial debt collection practices.
• Ability to prioritize and plan efficiently.
• Able to adapt quickly to changing priorities, take direction, and be able to work both independently and as part of a team
• Able to approach others in a tactful manner; react well under pressure; treat others with respect: accept responsibility for own actions; follow through on commitments.

• Bachelor’s degree or equivalent, related work experience
• Minimum two (2) years of related experience and/or training
• Preference will be given to candidates with Credit and Collections experience
• Proficiency with computers and computer accounting software, database software and Microsoft Suite (Outlook, Excel, Word and PowerPoint)

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of this job.
• The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.

• The ability to occasionally lift and/or move up to 20 pounds.

• Employee Stock Ownership Plan (ESOP) - As the company grows, all full time employees receive a portion of the growth
• 401(k) with company match
• Hourly rate of $23-26
• Comprehensive health package, including medical, dental, and vision insurance
• Life & AD&D insurance
• Short-term & term disability insurance
• Ability to own your role without the red tape and career growth opportunities