What are the responsibilities and job description for the Inside Account Manager position at SPS Companies, Inc.?
Primary Responsibilities:
• Build customer relationships with new and existing accounts to maximize territory growth
• Understand each customer’s needs, and accurately fulfill expectations for quality, delivery, paperwork,
communication, etc.
• Exhibit mentality of problem-solving that helps uncover solutions to customer needs
• Price inquiries in a manner which maximizes revenues , with consideration to minimizing operational costs
• Understand return on invested capital (ROIC), and exhibit decision making abilities which align with the goals of
the company
• Develop an in-depth understanding of the steel products and services offered by SPS
• Engage Outside Account Managers and sales management on significant inquiries to help maximize the
probability of success
• Monitor the overall goals and results of the territory, and the entire company on a regular basis
• Provide feedback related to the market conditions of the territory
• Cooperate with teammates both within, and outside the Sales Dept.
• Assist other account managers with their daily activities when needed
Physical & Work Requirements:
• Ensure professional appearance appropriate for meetings with executive level employees or clients
• Requires ability to perform primary job responsibilities while spending long periods of time at a computer
• Limited travel (3 to 4 times per year max)
• May require travel to the office in extreme weather conditions
Required Background, Competencies & Expertise:
• Tremendous drive for results
• Highly proactive and takes great initiative; proven self-starter; goes the extra mile
• Strong customer orientation with proven relationship building skills
• Tremendous responsibility and ownership of customer challenges
• Diligently and consistently demonstrates an ownership mentality
• Proficient in utilizing required software applications (SAP, Microsoft Office, etc.)
• Strong written and oral communication skills
• Strong cooperation and collaboration skills
• Understanding of basic economics related to supply and demand
• Composure
• Instills trust and confidence
• Comfortable with negotiation
• Highly detail-oriented and very thorough
• Strong numerical abilities
• Excellent organization skills
• High learning agility
Preferred Background, Competencies & Expertise:
• Proven experience in a role responsible for managing the needs of customers
• Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results
• Background in the steel industry or a related field
• Bachelor’s degree in Business Administration or related discipline or equivalent work experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/AA Minorities/Female/Disabilities/Veterans
