What are the responsibilities and job description for the Retail Sales Associate position at SPS Companies, Inc.?
Primary Responsibilities:
• Answer retail phones and provide service to our customers.
• Develop and maintain in-depth understanding of the steel products and services offered; leverages this
knowledge to offer valuable solutions to customers
• Greet customers walking into the retail store
• Write orders for walk-in customers accurately (e.g. specifications, processing requirements, delivery, etc.)
Attention to detail is paramount.
• Assist in fulfilment of will-call orders by completing paperwork, notifying warehouse, and directing the customer
to the proper pick-up location
• Take payment from customers, review the total in-stock and on order position to determine material availability
and maintaining & ordering store stock.
• Accurately fulfill expectations for quality, delivery, paperwork, communication, etc.
• Price inquiries in a manner which maximizes revenues, with consideration to minimizing operational costs
• Engage management on significant inquiries to help maximize the probability of success
• Cooperate with teammates both within and outside the Sales Dept.
• Assist other associates when needed
Physical & Work Requirements:
• Ensure professional appearance.
• Requires ability to perform primary job responsibilities while spending long periods of time at a computer
• Standing to greet and assist people coming into the store.
• May require travel to the office in extreme weather conditions
• Maintain clean and organized showroom floor. Promote safe material handling.
• Lift up to 50 pounds to stock shelving.
Required Background, Competencies & Expertise:
• Phone etiquette.
• Customer service focused.
• Basic math skills.
• Tremendous drive for results
• Highly proactive and takes great initiative; proven self-starter; goes the extra mile
• Strong customer orientation with proven relationship building skills
• Tremendous responsibility and ownership of customer challenges
• Diligently and consistently demonstrates an ownership mentality
• Proficient in utilizing required software applications (SAP, Microsoft Office, etc.)
• Strong written and oral communication skills
• Strong cooperation and collaboration skills
• Composure
• Instills trust and confidence
• Comfortable with negotiation
• Highly detail-oriented and very thorough
• Strong numerical abilities
• Excellent organization skills
• High learning ability
Preferred Background, Competencies & Expertise:
• Proven experience in a role responsible for managing the needs of customers
• Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results
• Background in the steel industry or a related field
• Bachelor’s degree in business administration or related discipline or equivalent work experience.
