What are the responsibilities and job description for the Retail Sales Manager position at SPS Companies, Inc.?
Primary Responsibilities:
- Implement effective sales strategies to meet or exceed revenue targets.
- Analyze market trends and customer needs to identify opportunities for growth.
- Recruit, train, and manage a team of sales associates, ensuring they are well-equipped to meet customer needs.
- Create a positive work environment that encourages teamwork, motivation, and professional development.
- Ensure high levels of customer satisfaction by providing exceptional service and support.
- Address customer inquiries and resolve issues promptly and effectively.
- Oversee inventory levels to ensure that the warehouse is stocked with appropriate products.
- Collaborate with suppliers to manage product availability and pricing.
- Track and analyze sales performance metrics, preparing regular reports for management review.
- Identify trends, challenges, and opportunities in sales performance to inform strategy adjustments.
- Organize and maintain product displays to enhance visibility and accessibility.
- Ensure that the warehouse is presented in an attractive and organized manner.
Physical & Work Requirements:
- Frequent standing and walking throughout the workday, especially while interacting with customers and overseeing the sales/warehouse floor.
- Ability to lift and carry heavy materials, such as steel products and equipment, often weighing up to 50 pounds or more. This may involve assisting customers with loading materials or restocking shelves.
- Operating forklifts, pallet jacks, or other machinery as needed to move materials safely and efficiently. (Note: Proper training and certification may be required and can be obtained through Metals 2 Go.)
- Adhering to safety protocols and wearing appropriate personal protective equipment (PPE) such as gloves, safety glasses, and steel-toed boots.
Required Background, Competencies & Expertise:
- Leadership and Management Skills
- Customer Service Orientation
- Inventory Management
- Financial Literacy
- Communication skills
- Adaptability and flexibility
- Analytical and Problem-Solving Skills
Preferred Background, Competencies & Expertise:
- Experience in the Steel or Construction Industry
- Advanced Leadership Skills
- A Bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred, providing foundational knowledge in business operations and sales management.
