What are the responsibilities and job description for the Systems Technician position at SPS Companies, Inc.?
SPS Companies, Inc. is seeking a skilled IT professional in the Houston area with hardware, software, networking and end user support skills. If you're a go-getter that wants to be a part of a rapidly-growing team with these skills, you could be a great fit for this role!
The IT Systems Technician accurately troubleshoots IT hardware and software issues and provides detailed technical assistance to the end users for all PC and peripheral systems. The position performs tasks associated with servers, network, and other equipment as directed. This position is located on-site at the Houston Bay Facility
Primary Responsibilities:
- Provides help desk assistance to end users to include PC, peripherals, phone, and software support
- Troubleshoots, repairs, and reloads or images new and used systems for deployment
- Applies necessary hardware and software updates as directed
- Assists in maintaining system and network security as it applies to new, current, and terminated employees
- Maintains an inventory of all owned software licenses and hardware. Ensures zero tolerance software license compliance
- Follows procedures for maintenance of server and communication systems
- Assist with upgrades to servers and networks as needed
Physical & Work Requirements:
- 15-20% travel
- On-call rotation for evening and weekend
- Ability to lift 75 pounds
- Ability to travel on-site daily
Required Background, Competencies & Expertise:
- Familiarity with DHCP, DNS, Active Directory
- Proven experience with troubleshooting PCs, peripheral systems, and software.
- Attention to detail and problem-solving skills
- Customer service orientation
- Teamwork skills
- Excellent communication skills
- Ability to consistently deliver frequent and timely feedback that is clear, specific, and actionable
Preferred Background, Competencies & Expertise:
- Post-secondary education in Information and Network Technology or related field or equivalent work experience
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- Network
