Ambassador

Job Description

Job Description

Come explore the Power of Possibility with a career at SPS!

Seeking warm, outgoing, and authentic individual to act as the face of the organization, you will play a vital role in ensuring our guests have a memorable and elevated experience . Your genuine passion for hospitality and attention to detail will help create unforgettable moments for our guests. You will always place hospitality first to support both owned and leased businesses.

Typical Work Schedule : Monday-Sunday 8 : 00AM-6 : 00PM

What You Will Do :

• Promote and Upsell : Promote experiences to enhance the guest experience, such as VIP tickets, retail items, and restaurant recommendations. May include passing out seasonal flyers, maps, or other promotional items in order to achieve 10-15% flyer conversion to ticket sales.
• Guest Service : Create a friendly and welcoming atmosphere by warmly greeting guests, answering questions, and proactively sharing information.
• Assistance and Orientation : Offer directions and escort guests to destinations within the campus.
• Communication : Collaborate with staff to ensure timely responses to guest needs and provide guest feedback to management. This may include completing daily shift reports and attend team shift briefings.
• Problem Resolution : Address and resolve guest concerns promptly and professionally, seeking assistance when necessary.
• Event Knowledge : Stay informed about daily events, programming, and special offers, and confidently share information with guests.
• Teamwork : Work collaboratively with peers to identify solutions, adapt to changing needs, and support new member training.
• Safety and Compliance : Adhere to safety guidelines to ensure the well-being of guests and team members.

Qualifications :

Physical Demands :

Travel : None or Negligible

Other Duties :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

30—$35 USD

WHAT WE OFFER

Note : Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours / week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by law.

To view our privacy policy, click on the link below :

SPS-North America Privacy Policy

Salary : $30 - $35