What are the responsibilities and job description for the Facility Services Lead position at SPS-North America?

Job Description

The Facility Services Lead provides exceptional oversight of office and facilities services. The primary function of the role is to work in facility services with additional support for mail tasks such as scan, sort, log and distribute incoming mail to end users, process, and ship outgoing mail. This position will work together with the Facilities Manager to ensure safety and cleanliness to help guarantee a great working environment for all. This position will also oversee repairs and maintenance required for simple fixes, or report more complex problems.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities :

Provides 5-star customer service to all employees (in all forms of communication).
Provides general and preventative office maintenance & repair duties.
Oversees office equipment maintenance and safety tests.
Does inspections and record keeping of needed services.
Sets up / assembles office furniture installation.
Establishes and maintains positive vendor relationships.
Breakroom organization, cleaning, and stocking.
Provides services or coordinates support for : cleaning offices and bathrooms, vacuuming, shampooing carpets, stripping / waxing floors, light fixture bulbs,
Receives inbound mail / packages and sorts incoming mail and inputs into chain of custody software package.
Manages outgoing mail / package transactions.
Distributes mail / packages to company personnel.

Competencies :

Strong verbal and written English communication skills.

Excellent customer service skills.

PC skills MS Office Suite experience.

Ability to handle multiple tasks simultaneously.

Good organizational skills.

Working knowledge of MFD equipment.

Requires knowledge and understanding of shipping / receiving procedures and ability to comprehend instructions.

Possesses ability to work independently and capable of completing projects.

Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements :

High School Diploma (or equivalent) required.

1 years prior work experience preferred.

1 year of lead experience preferred, or the equivalent of professional experiences.

Ability to work assigned work hours determined by the manager.

Excellent organizational and time management skills.

Analytical abilities and aptitude in problem-solving.

Superb written and verbal communication skills.

Physical Demands :

Approximately 50% of the time this position requires the below physical demands.

Fine and / or gross motor skills, including the ability to grasp, lift and / or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

Ability to walk, bend, kneel, stand, and / or sit for an extended period of time.

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).

Ability to lift or move 40-50 lbs. or greater frequently.

Travel : None or Negligible

Other Duties :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

21—$23 USD

WHAT WE OFFER

Career Growth : An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Learning & Development : At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!

We Recognize Talent : We offer a variety of recognition programs for all levels of employees!

Benefit Offerings : Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w / matching, Entertainment Discounts, & Paid Time Off.

Note : Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours / week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by law.

To view our privacy policy, click on the link below :

SPS-North America Privacy Policy

Salary : $21 - $23

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