What are the responsibilities and job description for the Lockbox Processing Site Manager position at SPS-North America?
We have an excellent opportunity for an experienced Site Manager to come grow with our team in Pittsburgh, PA!!
We offer a competitive benefits package including offerings of paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match.
What you will do:
We are seeking a high-energy, metrics-driven Site Manager to oversee Lockbox operations in Pittsburgh, PA. This role is ideal for leaders from fast-paced environments who excel at managing high-volume workflows, meeting SLAs, and optimizing staffing.
No prior Lockbox experience? No problem—we'll train you! We're looking for leaders with a strong aptitude for process management, problem-solving, and team motivation to ensure efficiency, accuracy, and compliance in our financial transaction processing environment.
Key Responsibilities:
Operations & Performance Management
Lead and optimize a high-volume processing operation, ensuring strict adherence to SLAs and quality metrics.
Manage workflows, staffing, and machine utilization to support a 24-hour operational schedule.
Use real-time metrics and reporting to drive performance improvements and meet production targets.
Implement continuous improvement initiatives to increase efficiency and reduce errors.
Team Leadership & Development
Manage a team in a fast-paced environment, ensuring productivity and employee engagement.
Train, coach, and mentor employees to meet performance expectations.
Optimize staffing models, including weekend shifts, to align with volume demands.
Create a supportive, results-driven work culture that promotes accountability and teamwork.
Problem-Solving & Client Interaction
Identify and resolve operational challenges using data-driven decision-making.
Work closely with internal teams and external stakeholders to streamline processes.
Address and resolve performance gaps, bottlenecks, and process inefficiencies.
Compliance & Risk Management
Ensure all processing activities comply with industry regulations and security standards.
Conduct regular audits and implement corrective actions where necessary.
What We're Looking For:
Experience leading teams in high-volume, fast-paced environments
Strong ability to use data and metrics to drive operational success
Experience managing schedules, SLAs, and efficiency targets.
Comfortable with standing, walking, and engaging in hands-on management throughout the day.
Quick learner with a strong aptitude for picking up new processes and technologies.
What We Offer:
A leadership role in a growing, mission-critical financial operations environment.
Competitive salary, benefits, and career advancement opportunities.
If you're a data-driven leader with a passion for process efficiency and team performance, we want to hear from you!
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
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