What are the responsibilities and job description for the Value Stream Specialist (Continuous Process Improvement) position at SPS-North America?

Job Description

Job Title : Value Stream Specialist (Continuous and Process Improvement)

Reports To : The Value Stream Specialist will report to the Process and Improvement Engineer, Vice President of DIP, or equivalent leadership.

Job Overview :

The Value Stream Specialist position is dedicated and highly skilled with a focus on continuous process improvement. This position plays a crucial role in driving operational excellence both within our company and for our clients. This position is responsible for streamlining processes, improving efficiencies, and ensuring smooth transitions across various functions. This role will require a blend of technical expertise, tactical leadership, and a commitment to delivering value through consistent, measurable process improvements.

Duties and Responsibilities :

Conduct value stream workshops with internal and external customers to enhance efficiency, quality, and cost-effectiveness.
Lead continuous improvement initiatives to optimize processes and reduce waste.
Apply methodologies such as Six Sigma, Lean, and Kaizen to drive process improvement.
Oversee value streams for all product families to ensure process owners are performing their responsibilities.
Ensure that all value stream documentation is up-to-date and accessible to relevant teams.
Provide support and guidance to internal teams as needed.
Liaise between our business, operations, product, and engineering teams to ensure requirements are understood, properly prioritized, and assessed to implementation.
Foster cross-functional team alignment to ensure value streams are working efficiently across all processes.
Partner closely with other teams to jointly ensure successful operational execution across these supporting functions.
Determine metrics and KPIs for success evaluation.
Assess and identify impacts to change prior to commitment.
Document and present the results of process improvement efforts and ensure proper controls are implemented to sustain desired levels of performance.
Provide regular updates to the leadership team on project progress and process results.
Contribute to the continuing development of SPS's process improvement standards, tools and approaches to ensure a practical application of best practice.
Provide guidance to collaborating teams on building any tools or process enhancements.
Continuously work with internal users and clients to obtain feedback on improvements.
Define product families by conducting product routing analysis and appropriate groupings.
Conduct fact-based analysis of the current state map(s).
Create plans and ensure implementation of improvements for future state maps.
Lead and mobilize people inside and outside of the value stream to enable required changes.
Lead day-to-day activities within the value stream to ensure that current commitments are achieved while improvements are being made.

Competencies :

Results-oriented.

Driven by client satisfaction.

Strong integrity, solid business ethics.

Excellent presentation and interpersonal skills.

Excellent English written and oral communication skills.

Expert in customer service skills, professional attitude and appearance.

Good organizational skills.

Ability to maintain confidentiality.

Attention to detail.

Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information.

Able to convey information and ideas through speech in ways that others will understand.

Able to listen to and understand information and ideas presented through spoken words and sentences.

Able to speak clearly so listeners understand, identify and understand the speech of another person.

Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.

Flexibility in dealing with simultaneous projects.

Qualifications and Education Requirements :

High School Diploma (or equivalent required). Bachelor's degree strongly preferred in : Project Management, Business Administration, Supply Chain Management, Engineering, Business Management, or similar.

Minimum 3-5 years proven continuous improvement analytical experience from a similar role, including project management and business analysis.

Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping.

Ability to set-up, facilitate, and lead Kaizen and Value Stream workshops with a range of business stakeholders

Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint.

Deep understanding of collaborative business tools such as Teams, Office 365, PowerApps, Power BI.

A completer-finisher taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success.

Experience of designing or implementing a framework of continuous improvement in a multijurisdictional organization.

Experience of hands-on implementation of continuous improvement programs and Lean solutions.

Physical Demands :

Fine and / or gross motor skills, including the ability to grasp, lift and / or carry.

Ability to walk, bend, kneel, stand, and / or sit for an extended period of time.

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).

Physically able to talk on the phone and input data simultaneously.

Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Hearing and talking abilities both in person, over the phone, and virtually to support the above job duties.

Travel : Some business travel is required for this position utilizing a variety of methods such as by car, train, plane, etc. The approximate amount of travel is up to 25%.

Other Duties :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS :

SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.

In North America, our services include office services such as reception / lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by law.

We encourage candidates to review all our job listings and learn more about SPS at our company website : SPS Global - THE POWER OF POSSIBILITY

SPS. The Power of Possibility.

Pay Range

95,000—$125,000 USD

WHAT WE OFFER

Career Growth : An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Learning & Development : At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!

We Recognize Talent : We offer a variety of recognition programs for all levels of employees!

Benefit Offerings : Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w / matching, Entertainment Discounts, & Paid Time Off.

Note : Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours / week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by law.

To view our privacy policy, click on the link below :

SPS-North America Privacy Policy

Salary : $95,000 - $125,000

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