What are the responsibilities and job description for the Workplace Experience Associate position at SPS-North America?
Overview:
We are seeking a highly organized and customer-focused Workplace Experience Associate to join our team at a prestigious hedge fund. This role is crucial in ensuring the smooth operation and comfort of our office environment, supporting employees and clients, and overseeing day-to-day workplace functions.
Key Responsibilities:
- Oversee office maintenance, cleanliness, and vendor coordination (repairs, cleaning, supplies).
- Serve as primary point of contact for employee needs related to office amenities and services.
- Assist with event and meeting coordination (scheduling, catering, room setup, tech support).
- Manage workspace usage and desk allocations.
- Collaborate with vendors for timely service delivery.
- Assist with health, safety, and compliance protocols.
- Support technology and equipment troubleshooting.
- Foster a positive office culture through employee wellness initiatives.
- Provide administrative support, including inventory tracking and paperwork processing.
Qualifications:
- 1-3 years of experience in office or facilities management or customer service.
- Excellent interpersonal and communication skills.
- Strong organizational and time-management skills.
- Proficiency with Microsoft Office and office management tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Positive, proactive attitude with strong customer service orientation.
- Experience with office technology (AV, video conferencing) is a plus.
Preferred:
- Experience in financial services or hedge fund environment.
Physical Requirements:
- Ability to lift up to 25 lbs and perform tasks requiring standing, walking, or occasional bending.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
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