What are the responsibilities and job description for the Workplace Experience Ambassador position at SPS?
Come explore the Power of Possibility with a career at SPS!
Pay Range
25 - $26 USD
The Workplace Experience Ambassador will help to elevate the office experience by providing personalized, client-centric services and administrative support. The individual will work proactively with Experience Team to provide curated experiences, general office support and hospitality services. This team member will serve as a “one-stop shop” and ensure all requests are completed to client specifications. This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients’ guests. The Workplace Experience Ambassador at SPS Global specializes in enhancing the event experience for clients and visitors by providing dedicated support during onsite events. This role is crucial in event support with setups, coordinating with various teams to ensure smooth execution, and maintaining high standards of hospitality to create memorable experiences.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities :
- Event Planning and Coordination :
o Coordinate with Facilities Management and other relevant teams to ensure all aspects of the event are executed flawlessly.
o Support with equipment and furniture arrangements according to event specifications.
o Identify and escalate potential security risks or privacy concerns.
o Participate in the company’s Crisis Response Team, ready to guide clients and guests in emergencies
o Provide a warm and professional welcome to all event attendees, setting a positive tone for the event.
o Offer personalized services during events, such as catering to specific guest needs and managing special requests.
o Engage proactively with attendees, ensuring their comfort and satisfaction throughout the event.
o Monitor event proceedings to address and resolve issues promptly.
o Ensure all event-related setups are completed on time and meet client expectations.
o Handle any last-minute adjustments to event plans, including changes in layout, timing, or services.
Qualifications :
Competencies :
Physical Demands :
Work Schedule :
o Scheduled start time may be adjusted to a later start so total hours for the day do not exceed 8 hours, and / or
Travel : None or negligible.
Other Duties :
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by law.
To view our privacy policy, click on the link below :
SPS-North America Privacy Policy
Salary : $25 - $26
