International Shipping Specialist

Job Title: International Shipping Specialist

Reports To:
The International Shipping Specialist will report to the Logistics Manager, Supply Chain Supervisor, or equivalent leadership.

Job Overview:

The International Shipping Specialist is responsible for managing global shipping operations, ensuring compliance with trade regulations, and coordinating shipments across multiple carriers. This role requires expertise in international shipping documentation, trade compliance, and logistics tracking. The ideal candidate will have a strong attention to detail, problem-solving skills, and the ability to work in a fast-paced environment.

The International Shipping Specialist plays a key role in ensuring timely deliveries, minimizing shipping risks, and maintaining high service standards for both internal teams and customers.

Duties and Responsibilities:

Shipping & Trade Compliance

• Coordinate international shipments with carriers such as FedEx, UPS, DHL, and freight forwarders.
• Prepare and review shipping documentation (commercial invoices, packing lists, customs declarations).
• Ensure compliance with trade regulations, including ECCNs, Schedule B/HTS codes, license codes, denied party screening, and EEI filings.
• Monitor and track shipments, resolving any delays or issues with customs clearance.

Logistics & Documentation

• Utilize logistics tracking software to oversee shipments and maintain accurate records (experience with BearTracks is a plus).
• Maintain databases for shipping costs, transit times, and carrier performance.
• Assist in negotiating shipping rates and optimizing delivery strategies.

Customer Service & Communication

• Serve as the primary point of contact for shipping inquiries and logistics coordination.
• Provide timely updates on shipments, delays, and resolutions to customers and internal teams.
• Work cross-functionally with supply chain, sales, and customer service teams to ensure seamless shipping operations.

Process Improvement & Problem-Solving

• Identify opportunities for cost reduction and efficiency improvements in international shipping.
• Develop and implement best practices to streamline shipping operations.
• Troubleshoot and resolve shipping-related issues, including lost/damaged shipments or regulatory challenges.

Competencies:

• Strong understanding of international shipping, trade compliance, and logistics regulations.
• Proficiency in MS Office Suite (Excel, Word, Outlook) and logistics software.
• Excellent communication and problem-solving skills.
• Ability to prioritize and multitask in a high-volume, fast-paced environment.
• High level of attention to detail and accuracy.
• Strong customer service mindset, ensuring quick and effective responses.
• Ability to work independently while collaborating with cross-functional teams.

Qualifications & Education Requirements:

• 3 years of experience in international shipping, logistics, or supply chain management.
• Bachelor's degree in Business, Logistics, Supply Chain, or related field (preferred).
• Experience with shipping regulations, documentation, and trade compliance processes.
• Knowledge of database software, scheduling tools, and freight management systems.
• Strong analytical skills with the ability to interpret data and shipping trends.

Physical Demands:

• Ability to lift up to 35 pounds and push/pull equipment as needed.
• Must be able to bend, stoop, squat, kneel, and reach above shoulders for warehouse-related tasks.
• Comfortable working in a warehouse or distribution center environment.

Other Duties:

This job description is not exhaustive and may be adjusted based on business needs. Additional duties may be assigned as required.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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