Lobby Ambassador

Job Title: Lobby Ambassador 

Reports To: The Lobby Ambassador will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview: 

The Lobby Ambassador provides a service that encompasses hospitality, security, risk management, and support to the client. The primary expectation is that the Lobby Ambassador provides a professional, knowledgeable, and courteous first impression to employees and guests including customers, visitors, and service providers. The team member is the first and last point of contact employees, guests and visitors see in the work environment. The team member's personal conduct, demeanor and job knowledge make a lasting impression on employees and guests. In addition, one must be decisive about reporting and handling security emergencies.

Main Responsibilities:

• Warmly welcome all the employees and visitors. Assist with questions, verify building access, and process temporary badges
• Assist, register and badge all the visitors and ensure a host is available to escort throughout the duration of the visit
• Undertake the tasks of receiving calls, taking messages, and routing calls to the appropriate party
• Handle client requests and queries appropriately
• Maintain daily metrics based on specific interactions
• Ability to keep up with their work duties while interacting with heavy foot traffic
• Full support provided to all customers, partners, and guests
• Maintain a neat and well-organized workspace

Administrative & Workplace Resource Support:

• Available to work on various projects for employees, including but not limited to, moderate to complex clerical and administrative assignments on an as needed basis
• Post and distribute signage for approved events as needed
• Interact with cross functional teams
• Responsible for submitting cases through Cisco's on-line case management system for all maintenance or janitorial issues regarding the lobby as well following up as needed to ensure timely completion

Requirements:

• 2 to 5 years of Customer Service support in a corporate environment; Additional qualification as personal assistant would be considered an advantage
• High School Diploma or Equivalent
• Expert knowledge in Microsoft Office
• Exemplary planning and time management skills
• Ability to multitask and prioritize daily workload
• High level verbal and written communications skills
• Discretion and confidentiality are required based on the clientele
• Great attendance and punctuality, this includes limited time off taken from work

Travel: None or Negligible 

 Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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