What are the responsibilities and job description for the Visitor Services Associate position at Squam Lakes Natural Science Center?
Job Overview
The Visitor Services Associate (VSA) is an essential Squam Lakes Natural Science Center (SLNSC) staff member. They are responsible for supporting the daily operations of our Guest Admissions Windows and providing retail support in the Howling Coyote Gift Shop. Visitor Services staff support the SLNSC's mission and convey that mission to guests visiting the Science Center. This position also contributes to positive guest experiences and performs other duties as required. The Visitor Services Associate role is seasonal, from late April through November. This role requires individuals to work at least two six to eight-hour weekly shifts. A rotating weekend shift may be required. The position is located in Holderness, New Hampshire, onsite and in-person. This is an in-person position, and there is no option for remote.
We seek a reliable and enthusiastic Visitor Services Associate to join our team. The ideal candidate will play a crucial role in providing exceptional customer service and ensuring a positive experience for all guests. This position requires a friendly demeanor, strong communication skills, and the ability to handle various tasks efficiently in a fast-paced environment, while remaining calm and collected.
Role & Responsibilities
- Provide exceptional customer service to all members of the community who come to visit
- Always greet each guest with a smile, with patience, compassion, and understanding
- Provide accurate information to visitors about the Science Center, our wild animal exhibits, walking trails, lake cruises, educational programs, and our mission
- Operate the TAM point-of-sale cash register system accurately and efficiently
- Assist visitors, by telephone or in-person; make reservations for lake cruises, natural adventures, and other educational programs
- Access the TAM point-of-sale system to confirm the membership status of visitors, and process new memberships and renewals.
- Learn all about SLNSC, educational programs, events, membership, etc., to share with visitors
- Perform inventory management by pricing, displaying, and stocking merchandise
- Provide each guest with an exceptional customer service experience
- Must be computer literate and able to manage multiple tasks simultaneously.
Education
- A high school diploma or equivalency is required.
Knowledge and Skills
- Be self-directed and know when to straighten and clean merchandise displays.
- Work as a team player with a positive, productive, and patient attitude.
- Experience working in a retail environment, with an understanding of visual presentation.
- Ability to prioritize, meet deadlines, and exercise good judgment and diplomacy.
- Excellent interpersonal skills, a welcoming, approachable personal style, a sincere interest in people, a willingness to listen, a belief in the value of teamwork, and a sense of humor.
- Ability to solve problems and work independently.
- Excellent verbal and written communication skills.
- Retail store and or hospitality experience is required.
- Must be able to pass a pre-employment background check successfully
- Must have reliable transportation.
Physical Requirements
- Must be able to stand for extended periods
- Must be able to lift at least 20 pounds without assistance
- Must be able to communicate verbally with staff, visitors, community members, and board members
- Must be able to communicate with telephone inquiries effectively
- Must be able to use office equipment, point of sale system, computers, telephone, machines
- Must be able to tolerate working in various environmental conditions and climates
- Must be able to remain patient in perceived crisis or actual crisis
Join our team as a Service Associate and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $15
