What are the responsibilities and job description for the Patient Service Representative position at Square Care Medical Group, LLP.?
Patient Service Representative
Square Care Medical Group is currently seeking a highly capable and personable Patient Service Representative to assist us with day-to-day administrative tasks. This position is located at Three Village Women's Health. A private OBGYN practice located in East Setauket, NY. In this role, you will be responsible for scheduling appointments, obtaining patient information, and communicating between providers and patients regarding care.
To ensure success, the Patient Service Representative should possess extensive experience in medical office administration and the ability to interact with patients. This candidate will assist in promoting a positive patient experience as outlined in our mission, vision, and values.
Responsibilities:
- Answering calls, as well as welcoming and assisting patients and visitors.
- Scheduling and confirming appointments, tests, treatments, and other procedures.
- Obtaining and updating patients' personal and health information.
- Creating and maintaining electronic health records.
- Preparing patients' files for consultation and evaluation.
- Managing inquiries and relaying messages about scheduling, referrals, and prescription refills.
- Calls patients about test or procedure results; returns patients calls with answers after consulting with provider.
- Verifying medical insurance information, as well as mediating between patients and medical insurers.
- Collecting co-payments from patients and following up on medical insurance claims.
- Entering payment information into an electronic billing system.
- Performs other duties as needed.
Experience & Qualifications:
- Medical Assistant Certification, or similar.
- Proficiency in integrated electronic health record and medical billing software, such as Athenahealth.
- A minimum of 2 years of experience in a similar role.
- Knowledge of basic medical terminology.
- Extensive experience in maintaining patient files and updating electronic health records.
- Exceptional ability to create a welcoming and patient-centered environment.
- Ability to answer calls, schedule appointments, obtain patient information, and relay messages.
- Ability to verify medical insurance information.
- Excellent organizational and communication skills.
Schedule: Monday - Friday, Full Time
Pay: $21.00 - $24.00
**The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, budget and internal equity).**
Salary : $21 - $24
