What are the responsibilities and job description for the Product Lead, Onboarding position at Square?
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
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So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Square Growth Product team helps sellers start, run, and grow their business with Square. We build products and platforms that support sellers at every step in their Square journey, from discovery to onboarding to activation and engagement. As a Product Manager on the Growth Product team, you will partner with a talented cross-functional group of engineers, designers, data scientists, and go-to-market partners to build remarkable products that have outsized impact in helping sellers realize value from Square’s ecosystem.
You Will
- Direct and use user research, data analysis, and market research to identify high priority seller and business opportunity areas to increase seller acquisition.
- Develop product strategies and roadmaps to address seller needs and drive business growth.
- Validate whether product strategies will have the intended impact with a combination of qualitative user research and quantitative experimentation.
- Drive project execution across multiple functions and organizations.
- Anticipate non-obvious risks and resolve highly complex issues.
- Define project requirements, clarify implementation details, and make strategic tradeoff decisions as needed.
- Communicate and drive alignment on strategies and roadmaps within your team and with stakeholder teams at Square.
- Deliver outsized results that increase Square’s active seller and payment volume metrics.
You Have
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
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