What are the responsibilities and job description for the Product Manager, Kiosk & Self Service position at Square?
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
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So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Square services millions of diverse merchants across four primary audiences. Restaurants are at the heart of Square, we serve sellers of all sizes, from your local restaurant to larger chains. The restaurant industry is at an inflection point where technology is becoming more important than ever in shaping a restaurant’s success. The Food & Beverage team is helping sellers build and grow smart businesses that can adapt to evolving diner demands, all while maintaining a sense of hospitality. The team builds and maintains a number of tools for these sellers within the Block ecosystem : the Restaurants Point of Sale (POS), Kiosk, the Kitchen Display System (KDS), Order Management, and Back Office reporting tools. We also partner closely with other product teams across Square and Block to bring value to food and beverage sellers by integrating our customer engagement (e.g. Online Ordering, Loyalty, Gift Cards), first party hardware, labor management, and banking products into our solutions.
As Product Manager for the Food & Beverage’s Kiosk and Self-Service products you will be responsible for driving the Square’s roadmap aimed at helping restaurant operators adopt self-service technology. You’ll own the Square Kiosk software product roadmap and evolution. You’ll need to understand and make tradeoffs between short and long term product growth, and be ultimately accountable for product adoption and seller satisfaction, for all Food & Beverage sellers at Square using self-service products.
You Will
- Direct and utilize user research, data analysis, and market research to identify high priority seller and business opportunity areas.
- Develop product strategies and roadmaps to address seller needs and drive business growth.
- Deeply understand the industry and use industry knowledge to help shape the go-to-market and product-led strategy.
- Validate whether product strategies will have the intended impact with a combination of qualitative user research and quantitative experimentation.
- Drive project execution across multiple functions and organizations.
- Anticipate non-obvious risks and resolve highly complex issues.
- Define project requirements, clarify implementation details, and make strategic tradeoff decisions as needed.
- Communicate and drive alignment on strategies and roadmaps within your team and with stakeholder teams at Square.
You Have
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
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