What are the responsibilities and job description for the Customer Success Manager position at SquarePeg?
Job Overview
SquarePeg is a venture-backed, seed-stage B2B SaaS startup at the forefront of the Future of Work, with an established product in the market serving over 50 customers. This year we raised a fresh round of capital to bring a brand new AI product to market.
We are a small but very passionate team looking for an Account Manager to handle relationships with all of our key client accounts. You will be the face of SquarePeg, meeting regularly with recruiters and Talent professionals to make sure they are getting the best experience through SquarePeg. You will handle all renewals, upsells, and expansion opportunities with our existing accounts. You will regularly work closely with members of our product & engineering teams to make sure we are incorporating client feedback into our tech, and help us in building tech products that solve our client’s needs.
Given that we are a startup, this is an environment where you'll get the chance to work across many functions, be challenged to contribute in areas outside of your day-to-day duties and be rewarded for doing so. We are constantly looking to improve the way we work--so if you have ideas, this is an environment where you can freely express and test them. You will be working directly with our CEO and every member of our team to help grow our business and improve our tech & service.
We are a hardworking but supportive team that encourages personal ownership, initiative, and professional growth. We care a lot more about your drive and hunger to succeed over your specific credentials or work experience. All are welcome to apply, as long as you have a strong reason why you want to work at SquarePeg.
Responsibilities
SquarePeg is a venture-backed, seed-stage B2B SaaS startup at the forefront of the Future of Work, with an established product in the market serving over 50 customers. This year we raised a fresh round of capital to bring a brand new AI product to market.
We are a small but very passionate team looking for an Account Manager to handle relationships with all of our key client accounts. You will be the face of SquarePeg, meeting regularly with recruiters and Talent professionals to make sure they are getting the best experience through SquarePeg. You will handle all renewals, upsells, and expansion opportunities with our existing accounts. You will regularly work closely with members of our product & engineering teams to make sure we are incorporating client feedback into our tech, and help us in building tech products that solve our client’s needs.
Given that we are a startup, this is an environment where you'll get the chance to work across many functions, be challenged to contribute in areas outside of your day-to-day duties and be rewarded for doing so. We are constantly looking to improve the way we work--so if you have ideas, this is an environment where you can freely express and test them. You will be working directly with our CEO and every member of our team to help grow our business and improve our tech & service.
We are a hardworking but supportive team that encourages personal ownership, initiative, and professional growth. We care a lot more about your drive and hunger to succeed over your specific credentials or work experience. All are welcome to apply, as long as you have a strong reason why you want to work at SquarePeg.
Responsibilities
- Conduct onboarding meetings with new clients to show them SquarePeg’s technology platform and learn more about what they are looking for out of SquarePeg
- Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of SquarePeg
- Be the voice and champion of the customer to the product team
- Maintain relationships with all of our clients on a regular basis to ensure they are having a great experience - conduct QBRs and monthly/regular check-ins
- Share market intelligence with clients
- Identifying and managing all growth opportunities post roll-out & Collaborating with sales and customer success to map out longer-term expansion
- Aligning & collaborating with our partners on contract renewals & upsell opportunities
- Forecasting growth opportunities & renewals
- Work with our recruiting ops and marketing teams to ensure jobs are being promoted and to highlight key roles
- Previous experience in account management or customer success preferably for a startup or SaaS company
- Experience doing QBRs, and handling upsells and renewals
- Ability to forecast churn / expansion
- Customer oriented problem solving & analytical mindset
- Experience working with technical products or software
- A strong business generalist with a passion and intuition for what makes startups successful (ie strong product sense).
- Customer empathy and deep desire to see customers succeed.
- Desire to get technical and the ability to learn the ins and outs of SquarePeg
- Motivation to work in a high-growth environment and to help build processes and tools as needed.
- Ability to work with all types of people and build long-lasting relationships.
- Any experience with recruiting or HR is a plus but not required
