What are the responsibilities and job description for the Customer Service Representative position at Squeegee Bros Windows Cleaning?
Join Our Team at Squeegee Bros Windows!
Position: Customer Service Representative (CSR)
Salary: Starts at $18 hourly.
Why Squeegee Bros Windows is Your Ideal Workplace:
At Squeegee Bros Windows, we believe in more than just delivering exceptional window cleaning services; we believe in creating a professional, supportive environment for our employees and establishing enduring relationships with our clients. Our commitment to excellence in enhancing the aesthetics of residential and commercial spaces has made us a leader in our field. We are seeking a dedicated, professional Customer Service Representative to strengthen our dynamic team.
Your Role:
As the initial point of contact, you embody the professionalism and friendly demeanor that Squeegee Bros Windows is known for. Whether interacting with clients over the phone or in person, your role is critical in providing a positive and welcoming experience. Your responsibilities extend beyond greetings, encompassing effective organization, managing appointments, addressing inquiries, and contributing to the smooth operation of daily activities. This role requires making anywhere from 50-100 calls per day, so we are looking for someone who can handle a high-volume, fast-paced environment with confidence and efficiency.
Key Responsibilities:
- Customer Engagement: Provide professional, warm greetings and assist with client inquiries.
- High-Volume Calling: Handle 50-100 calls per day, maintaining a high level of professionalism and efficiency.
- Communications: Manage phone and email correspondence with professionalism.
- Appointment Scheduling: Coordinate our window cleaning schedule accurately.
- Financial Transactions: Process payments and maintain precise billing records.
- Documentation: Manage and maintain essential company and client information.
- Team Support: Aid our cleaning crews with necessary job details and coordination.
- Office Management: Keep our reception area organized and professional.
- Problem-Solving: Address customer concerns with professionalism, escalating issues as necessary.
What We Offer:
- A pivotal role in a supportive, professional team environment.
- The opportunity to contribute to our well-established reputation for quality service.
- A dynamic role with a variety of tasks, ensuring a stimulating work experience.
- Opportunities for growth and professional development within the company.
Join Us:
If you are seeking a role where you can be more than an employee, where your contributions are valued, and you can grow professionally, we invite you to apply to Squeegee Bros Windows and help us continue to provide top-notch services.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $25