Patient Advocate

Squirrel Hill Health Center (SHHC), is a Federally Qualified Health Center (FQHC), seeking a Patient Advocate for our Primary Care Team. The Care Team Patient Advocate will collaborate with primary care team members to support high-quality, well-coordinated, patient-centered care for patients and their families/caregivers/support systems. The Patient Advocate will support the assigned primary care teams in various capacities.

Essential Support Functions:

• Referral Management: Review referral orders, ensure necessary documentation, and manage closed loop referrals.
• Order Tracking & Follow Up: Track and follow up on specialty referrals, imaging, and other orders.
• Prior Authorizations: Communicate with payers/health plans and external agencies for timely prior authorization processes.
• Patient Scheduling & Reminders: Assist with patient scheduling and communication to promote continuity of care.
• Patient Communication & Engagement: Interact with patients to understand and address needs, identify SDOH risk factors, and connect patients to appropriate services.
• Care Gap Closure: Promote closure of Care Gaps through targeted communication campaigns and patient engagement strategies.
• Data Collection & Reporting: Provide routine data and reporting to demonstrate performance, quality, and value.
• Care Team Support: Collaborate with care team members and maintain accurate documentation in EMR and other HIT systems.
• Professional Relationships: Establish and maintain effective working relationships with internal and external customers.
• On-site Work: Required to work on-site when necessary, as determined by the supervisor.
• Other Duties: Perform other duties as assigned.
  
  

Operational Excellence:

• Maintain a professional, positive, team-oriented attitude.
• Provide a positive patient-centered experience.
• Prioritize patient safety.
• Adhere to professional scope of duties and responsibilities.
• Maintain up-to-date knowledge of Squirrel Hill Health Center’s policies and procedures.
• Create and maintain an efficient, productive work environment.
  
  

Relationship Management:

• Collaborate with practice providers, clinical staff, ancillary care teams, patients, and families/caregivers.
• Engage others and model positive behaviors of team-based care philosophy.
  
  

Qualifications / Position Requirements:

• Preferred:
• Previous healthcare experience
• Experience with electronic scheduling systems
• Experience with electronic medical record systems
• Familiarity with basic medical terminology
• Basic knowledge of healthcare insurance (benefits, authorizations, and referrals)
• Basic knowledge of healthcare-related data and reporting
• Bilingual (Spanish/English)
• Required:
• All CDC recommended immunizations, including updated COVID-19 vaccines
• Must be 18 years or older
• High School Diploma or equivalent
• Ability to perform routine assignments independently
• Attention to detail and organizational skills
• Excellent verbal and written communication skills

Competitive Benefits Package Offered!

SHHC is an Equal Opportunity Employer. SHHC does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, sexual orientation, gender identity, age, handicap, disability, religion, religious creed, ancestry, national origin or any other basis prohibited by applicable law.

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