What are the responsibilities and job description for the Triage Medical Assistant- Full Time position at Squirrel Hill Health Center?
Squirrel Hill Health Center, a Federally Qualified Health Center (FQHC), is seeking a dedicated Triage Medical Assistant to join our team. This role is crucial in providing triage services to ensure prompt identification of patients with high-risk conditions, offering health education, and performing various Medical Assistant duties as needed. The Triage Medical Assistant will work collaboratively with staff to provide team-based coordinated care and will travel to any SHHC location for in-office coverage as required.
Key Responsibilities:
- Communicate with patients via telephone and patient portal, directing them to ERs, urgent care centers, or SHHC providers.
- Screen patient situations to estimate the severity of illness/injury, including chief complaints and mental status.
- Determine the urgency of patient visits based on brief screenings and patient history.
- Use computerized medical information databases and algorithms to guide decisions.
- Send patients with high-risk complaints (e.g., chest pain, severe headaches) to ER immediately.
- Provide health education, results, and home health advice to patients.
- Ensure accurate documentation of all communications in the Electronic Health Record (EHR).
- Arrange appointments for patients needing to see a physician.
- Coordinate prescription refills and ensure proper documentation in the EHR.
- Follow SHHC procedures for ordering and documenting vaccines and lab services.
- Process and resolve patient care service inquiries and complaints.
- Maintain confidentiality and comply with HIPAA regulations.
- Participate in staff, clinical, and other periodic meetings.
- Foster teamwork and instill a sense of company pride.
Qualifications:
- Medical Assistant certificate preferred.
- Minimum three years of experience as a Medical Assistant; one to two years of telephone triage experience preferred.
- Excellent interpersonal, communication, and organizational skills.
- Ability to communicate effectively with a wide range of clients in person and by telephone or patient portal.
- Ability to work autonomously and communicate concerns or needs to the Director of Clinical Operations.
- Proficiency in EHR, TEAMS, Outlook email, and other software systems.
- Knowledge of medical terminology, ICD-10, and CPT coding preferred.
- CPR certified.
- Second language preferred.
- Commitment to serving poor and underserved populations.
- All CDC recommended vaccine required, including annual flu and COVID
Benefits Offered:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Flexible Spending Account
- 403B retirement
- PTO
- 8 Paid Holidays
SHHC is an Equal Opportunity Employer. SHHC does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, sexual orientation, gender identity, age, handicap, disability, religion, religious creed, ancestry, national origin or any other basis prohibited by applicable law.
