What are the responsibilities and job description for the Client Support Specialist/Relationship Management (Hybrid 2 days Onsite) position at SR International Inc.?
Job Details
State of PA - Client Support Specialist/Relationship Management - 742095 (Local Only/Hybrid 2 days Onsite)
Initial interview is virtual via Teams and follow up is on site.
Key Skills:
- Relationship management
- Client support and administrative tasks
- Pension plan contract management
- High degree of independent work
Agency: PMRS Pennsylvania Municipal Retirement System
Position Purpose:
This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential municipality and/or member. This position will assist in the management and coordination of current and new business development, pension plan contract management, client satisfaction, and dispute resolution.
Description of Duties:
- Assists with the maintenance of client paperwork, files, records, and documentation accurately and in compliance with standards and best practices.
- Assists in coordinating client meetings, appointments, and follow-up as required. Helps prepare and distribute meeting agendas, minutes, and action items.
- Acts as a point of contact for municipalities and/or members, assists with handling inquiries and resolving issues promptly, accurately, and professionally.
- Contributes to the preparation of client communications, reports, and presentations as needed.
- Collaborates with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to ensure municipalities and/or members receive exceptional service and support.
- Collaborates closely with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to prepare various operational and activity reports. This entails the preparation of said reports in final and/or draft form and often requires the gathering of statistical or other information.
- Compiles and analyzes data to identify trends, opportunities, and areas for improvement.
- Assists in preparing regular and ad-hoc reports for municipalities, members, and internal stakeholders. Collaborates with the team to develop insights and recommendations based on data analysis.
- Maintains knowledge of PMRS base plan documents associated with defined benefit and cash balance plans as well as a working understanding of plan-specific adoption agreements that set forth specific provisions of each pension plan under management. Understands relevant functional and legal differences among IRS qualified retirement plans eligible for local government use, the key employer fiduciary obligations and plan administration responsibilities associated with PMRS-administered pension plans, and the specific information contained in PMRS member-related statements and calculations.
- Ensures compliance with regulatory requirements and internal policies related to pension administration. Assists in conducting risk assessments, audits, and compliance reviews.
- Collaborates with the team to implement risk mitigation strategies and control measures.
- Participates in training sessions and workshops to enhance knowledge of pension administration services.
- Assists in onboarding new team members and provides ongoing support and guidance. Contributes to the development of training materials and resources for internal use.
- Participates in special projects as assigned by the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff.
- Represents the Pennsylvania Municipal Retirement System in meetings and performs and/or coordinates various administrative functions and other related duties as assigned.
Essential Functions:
- Communicates effectively, both orally and in writing
- Interprets applicable policies and procedures
- Organizes, prioritizes, and monitors work assignments
- Develops and finalizes correspondence, presentations, contracts, and reports
- Establishes and maintains effective working relationships
- Understands pension administration concepts and practices
- Applies legislative and policy requirements
- Diagnoses and troubleshoots problems
- Uses personal computer, associated software, and standard office equipment
- Logs and tracks correspondence and client communication
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
