What are the responsibilities and job description for the Workstation Specialist (ONSITE) position at SR International Inc.?
Job Details
ONLY LOCAL HARRISBURG CANDIDATES NEEDED (non-locals will not be considered)
State of PA - Workstation Specialist 757937 (100% Onsite)
Microsoft Certification is highly preferred.
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Required Skills:
- Deploying PC s and providing support to end users in a large enterprise environment (1,000 PC s ).
- Develop, test, maintain PC images.
- Experience supporting PC s in a large domain environment.
- Install and configure PC hardware and peripherals
- Repair PC s by replacing hard drives, motherboards, memory, etc.
- Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC s, laptops, and Apple OSx MAC s.
- Knowledge of Active Directory and experience troubleshooting GPO s and name resolution.
- Experience with managing profiles and certificates on Microsoft Windows PC s, laptops, and Apple OSx MAC s
- Experience supporting Microsoft Windows PC s, laptops, and Apple OSx MAC s using remote tools (SCCM remote, RDP, ARD)
- Application Support for MS Office 365 on Microsoft Windows PC s, laptops, and Apple OSx MAC s.
- Experience integrating Macintosh systems into an Active Directory Domain environment.
- Scripting with VBS and PowerShell
- Configuration Management Console queries and reporting.
- SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
- Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
- Able to communicate in a clear manner.
- Change oriented improve processes and confront difficult circumstances in creative ways.
- Demonstrated customer focus, building strong customer relationships.
- Effectively evaluate information to make correct decisions.
- Strong problem-solving skills, able to narrow scope of problems, eliminate irrelevant information.
- Strong team player collaborate with others, be open to other ways of doing things.
- Interested in emerging technologies demonstrated through training and attending technical events.
