Workstation Specialist (ONSITE)

ONLY LOCAL HARRISBURG CANDIDATES NEEDED (non-locals will not be considered)
State of PA - Workstation Specialist 757937 (100% Onsite)

Microsoft Certification is highly preferred.

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required Skills:

• Deploying PC s and providing support to end users in a large enterprise environment (1,000 PC s ).
• Develop, test, maintain PC images.
• Experience supporting PC s in a large domain environment.
• Install and configure PC hardware and peripherals
• Repair PC s by replacing hard drives, motherboards, memory, etc.
• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC s, laptops, and Apple OSx MAC s.
• Knowledge of Active Directory and experience troubleshooting GPO s and name resolution.
• Experience with managing profiles and certificates on Microsoft Windows PC s, laptops, and Apple OSx MAC s
• Experience supporting Microsoft Windows PC s, laptops, and Apple OSx MAC s using remote tools (SCCM remote, RDP, ARD)
• Application Support for MS Office 365 on Microsoft Windows PC s, laptops, and Apple OSx MAC s.
• Experience integrating Macintosh systems into an Active Directory Domain environment.
• Scripting with VBS and PowerShell
• Configuration Management Console queries and reporting.
• SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
• Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
• Able to communicate in a clear manner.
• Change oriented improve processes and confront difficult circumstances in creative ways.
• Demonstrated customer focus, building strong customer relationships.
• Effectively evaluate information to make correct decisions.
• Strong problem-solving skills, able to narrow scope of problems, eliminate irrelevant information.
• Strong team player collaborate with others, be open to other ways of doing things.
• Interested in emerging technologies demonstrated through training and attending technical events.