ServiceNow Business Analyst-REMOTE

Position: Sr. Business Analyst

Experience: -10 Years

Location: Remote

Responsibilities: -

• Demonstrate up to date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
• The Senior Business Analyst works closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.
• Responsibilities will include a full range of BA activities for one specific project, projected 6-month initial engagement, with possible extension.
• The Senior Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial and technological risks.
• The Senior Business Analyst will bring the art of the possibility to identify opportunities which will improve efficiency.
• Responsibilities will include a full range of activities from leading small to mid-size projects to functioning as the Business Analyst on larger more complex projects related to operational business functions that affect team members and providers at the market level.
• Must be able to accommodate small amount of travel to client site should the client request.
• Support and align efforts to meet customer and business needs
• Manage customer relationships and expectations by developing a communication process to keep others up to date on project results
• Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities
• Provide project level analysis producing required project analysis documentation (business requirements, user stories, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
• Elicit and clearly document business, functional, non-functional and systems requirements
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process Identify improvement opportunities (proactive and reactive) Assess business process and system inefficiencies
• Identify ways to increase adoption and customer satisfaction
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Understand and negotiate needs and expectations of multiple stakeholders
• Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
• Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
• Develop and execute UAT test plans, and facilitate UAT effort
• Support system conversions, upgrades, enhancements

Educational Qualifications: -

• Engineering Degree BE/ME/BTech/MTech/BSc/MSc.
• Technical certification in multiple technologies is desirable.

Mandatory skills

• 10 years applicable senior BA experience in healthcare
• 2-3 years ServiceNow ideally with knowledge of the Configuration Management Database and a broad general knowledge of SN modules (HR, PPM etc.)
• Some experience working within a managed service where you could be sent to any BA need the client may have
• Expertise in Business Requirement elicitation, User Story documentation
• Need to be able to work concurrently projects and tasks
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
• Some experience with project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skill

Good to have skills: -

• Experience in working on CI/CD Pipelines using GitLab
• Strong knowledge of applying software development methodologies (SDLC, Agile)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.