What are the responsibilities and job description for the Service Technician - Tier 2 position at SR Technologies?
We are a growing IT company in Santa Rosa CA and would like to add another skilled technician to our amazing team. The position would entail working with computers, servers, networks, users, etc. from our facility, and on-site with clients in our area. It is a fast-paced work environment with a lot to do and a lot to remember.
Duties:
- Prepare computers, servers, and networking equipment for deployment and install on-site.
- Perform on-site services and attend meetings with clients when needed
- Equipment estimating and sales
- Provide remote support and maintenance for clients
- Replace, repair and upgrade computers, servers, printers, and other hardware in-shop and on-site
- Assess, estimate, and implement networking and computer/server equipment
- Troubleshoot connectivity issues and diagnose issues with networks
- Install and replace network equipment, including routers, firewalls, switches, access points, and other networking devices
- Communicate with clients via ticketing, phone, and email
- Answer incoming phone calls when needed
- Document work performed
- Create and maintain documentation of client and procedural information
Requirements:
- At least 3 years of recent on-site business IT experience
- Hardware and Software Support Experience
- Microsoft 365 and Google Suite Administration Experience
- Great organization skills
- Excellent customer service skills
- Strong writing ability
- Problem resolution skills
- Strong troubleshooting skills
- Technological Intuition
- Ability to lift 50 lbs
- Ability to easily adapt to fast-paced and ever-changing environments
- CA Drivers License
- Clean Driving Record
- Clean Background Check
Who We Are:
Since 2014, SR Technologies has helped a wide range of companies from construction to nonprofits, and we work with clients of all sizes. Visit SRTech.com to learn more.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Experience:
- IT support: 3 years (Required)
Ability to Relocate:
- Santa Rosa, CA 95403: Relocate before starting work (Required)
Work Location: In person
Salary : $30 - $35