What are the responsibilities and job description for the Major Incident Manager & Service Delivery position at SRISYS Inc.?
Job Details
Job Title: Major Incident Manager & Service Delivery
Duration: 6 Months Contract- Hire
Location: New York, NY
Note:
- Need Locals or who is willing to attend in person Interview.
- Permanent residents only or W2 candidates only.
Quality Assurance & Production Management (QAPM)
QAPM is a newly formed division that provides Quality Assurance and Production Management services to all clients within the Firm. QAPM partners with the development teams to ensure seamless technology delivery to our clients: ISGT, CPT, MSIM, MSWM Tech, ED&S, and TIR. QAPM s goal is to deliver a first-class technology platform by ensuring top-notch service within QA and Production Management. This division will support the evolution of technology platforms and tools, manage, and maintain our production plant, and ensure the implementation and adherence to proper operational controls to manage risk.
QUALIFICATIONS:
- ITIL V3 Foundation Certificate in IT Service Management.
- Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential.
- Strong organizational skills and the ability to effectively manage multiple tasks simultaneously.
- Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
- Aptitude for, and interest in, learning new technologies.
- Clients focus and ownership - displays initiative and a proactive approach to work.
- An understanding and experience of the technology used in large financials is required (i.e., one or more of: Unix / Linux, Windows, storage, networking, databases, IT security, market data, web / intranet infrastructure, messaging, mainframe or sales and trading application support).
- Crisis management skills:
- Able to facilitate conversations with large groups of remote people.
- Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state.
- Able to maintain calm during stressful situations.
- Able to translate technical incidents into business terms.
