What are the responsibilities and job description for the Card Specialist II position at SRP Federal Credit Union?
Hiring range: Min: $22.05 - Mid: $25.94 per hour
Essential Duties and Responsibilities:
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- Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach".
- Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.
- Interacts with members and other staff regarding ATM, Debit Card, and Credit Card processes such as researching and resolving problems, procedures, member and machine outages, and authorization issues.
- Monitors and verifies all daily, weekly,y and monthly reports for possible fraud or other potential problems and provides monthly statistical reports to management.
- Coordinates resolution of ATM, Debit Card, and Credit Card activity and charges daily and makes general ledger entries.
- Research and track ATM outages between ATM processor and network, make corresponding journal entries, and contact branch personnel concerning their resolutions.
- Verifies information on Credit Card applications and performs file maintenance as needed.
- Charges back incorrect Credit Card charges with processors and makes necessary journal entries.
- Performs research in the investigation of Debit Card and Credit Card fraud and dispute cases, Node failures, members’ inquiries, and vendors’ inquiries and takes appropriate action.
- Verifies validity of adjustment items and posts them.
- Refunds credit balances on credit Card accounts in compliance with applicable rules and regulations.
- Resolves over-limit credit card account problems and coordinates deliquesces and collections with Recovery Specialists.
- Maintains vault inventory, and logistics of cardstock delivery, and provides branch support for the Instant Issue card process.
- Handles all Debit Card, and Credit Card return mail, and performs appropriate maintenance.
- May be assigned other tasks by appropriate line supervision.
Supervisory Responsibilities:
There are no supervisory responsibilities with this position.
Other Skills:
- Strong communication skills
- Understanding of credit card transaction processes, payment systems, laws, and association rules and regulations.
- Ability and desire to provide excellent member service
- Energy and enthusiasm
- Friendly, conversational, and engaging phone presence
- Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions
- Ability to respond effectively to the most sensitive inquiries or member complaints
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar, and Internet Explorer.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Regularly required to stand; use hands or fingers, touch or feel, and reach with hands and arms. Frequently required to walk, stand, stoop, kneel, crouch, or crawl. Occasionally required to sit, climb, and balance. Frequently required to lift and/or move up to ten pounds and occasionally lift/or move up to twenty-five pounds. Regularly required to listen and interpret information received through spoken words and sentences in person and by the phone and accessed via the computer. Regularly required to communicate information and ideas so others will understand both in person, on the phone, and via the computer. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Salary : $26
