Insurance Specialist

Pre-employment background checks, such as criminal reports, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings.

Hiring Range: Minimum $21.23 Mid$ 24.98 per hour.

Employee Highlight Video!

Essential Duties and Responsibilities:

• Responsible for maintaining a professional and courteous attitude while serving our members and fellow staff.
• Fully complies with the requirements of all Credit Union Policies, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Reviews total loss requests to ensure required documents are received.
• Responsible for submitting Gap claims, Gap Advantage claims, and Auto Deductible Reimbursement benefits.
• Processes and balance monthly reconciliation for ancillary products.
• Receives total loss payments for review and submission to member loan account.
• Cancels and refunds members for Extended Warranty and Gap cancellation requests.
• Reviews and processes Collateral Protection Insurance reports to include refunds, add-ons, and exceptions.
• Works Collateral Protection Insurance weekly billing summary.
• Acknowledge incoming Credit Life / Disability claims. Submit account documentation to file claim. Process payments received from claims.
• Communicates with other departments concerning payments and issues that arise regarding ancillary claims.
• Functions as the subject matter expert for members and retail staff regarding collateral protection insurance and life/disability claims.
• May be assigned other tasks by appropriate line supervision.

Supervisory Responsibilities:

There are no supervisory responsibilities with this position. The Insurance Specialist position is for reviewing and overseeing daily tasks and directly work with dept. management.

Other Skills:

• Demonstrates ability to analyze complex information.
• Understanding of complex lien attachment and perfection rules for various collateral types.
• Understanding of consumer lending regulations.
• Demonstrated excellent verbal and written communication skills.
• Must be a team-oriented person and possess the ability to work effectively under pressure and competing priorities.
• Must be adaptable to change.
• Must foster a positive environment and attitude.

Computer Skills:

To perform this job successfully, an individual should know Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar, and Internet software. Experience with Meridian Link or another consumer loan system preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Regularly required to stand; use hands or fingers, touch or feel and reach with hands and arms. Frequently required to walk, stand, stoop, kneel, crouch or crawl. Occasionally required to sit, climb, and balance. Frequently required to lift and/or move up to ten pounds and occasionally lift/or move up to twenty-five pounds. Regularly required to listen and interpret information received through spoken words and sentences in person and by the phone and accessed via the computer. Regularly required to communicate information and ideas so others will understand both in person, on the phone and via the computer. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Experience

• 4 year(s): Customer/Member Service experience
• 4 year(s): Hiring Range: Minimum $ 18.75 Mid$ 20.25 per hour.

Education

• High School or better

Skills

• Lending - Consumer
• Customer Service - Assisting Others

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Financial: Inspired to perform well by monetary reimbursement
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business