What are the responsibilities and job description for the Member Service Representative (North Augusta, SC) position at SRP Federal Credit Union?
Pre-employment background checks, such as criminal reports, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings.
Hiring range: Min: $18.75 - Mid: $19.56 per hour
- Represents the Credit Union in a professional and courteous manner to members and potential
- Acts as a primary source of product information for member and staff inquiries.
- Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards,
- Responsible for offering Credit Union products and services. Credit Union services are to be
goals.
- Gathers all necessary information to process memberships, business memberships, and
required for each account in accordance with established policies and procedures.
- Provides Notary Services for members.
- Successfully meets or exceeds sales and service goals set by management.
- Assists members with fraud, discrepancies or any questions pertaining to their accounts.
- Must be able to perform full teller duties. May act as liaison to help members through the
- May be assigned other tasks by appropriate line supervision.
Performance Skills:
Ability to work with a team and/or independently, Organized, Ability to Multi-Task, Technical/Computer
Skills/Experience, Self-Motivated, Professional Verbal and Written Communication Skills, Authentic
People Skills (friendly, approachable), Detail and Goal Oriented, Ability to Work in a Fast-Paced
Environment, Relationship Skills, Active Listener, Adaptable, Problem-Solving Skills. Bilingual preferred.
Physical Demands:
This is largely an active role, requiring use of typical office equipment such as a computer, printer, and
vaults. Requires sitting for long hours and/or standing for long hours. Requires some lifting, under 50
lbs. Most work is completed in an office environment. Walking around the branch and addressing
employees and members is required
Employee Highlight Video!
Experience
Required- 2 year(s): Financial services
- 2 year(s): Member/customer service experience
- 1 year(s): Cash handling experience
- 1 year(s): Sales experience preferred.
Education
Preferred- Associates or better
Skills
Required- Member Service - Opening Accounts
- Customer Service - Assisting Others
- Teller Cash Handling
Behaviors
Required- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Leader: Inspires teammates to follow them
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Financial: Inspired to perform well by monetary reimbursement
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Salary : $20
