What are the responsibilities and job description for the Customer Success Manager position at SRS Consulting Inc?
Role : People Technology Manager(Success Factor)
Location : Southfield, MI, or Newark, CA.
Key Responsibilities :
- Team Leadership : Lead, mentor, and support a team of People Technology analysts responsible for configuring and supporting SAP SuccessFactors, including Employee Central, Performance, Compensation, and Learning modules.
- Stakeholder Collaboration : Partner with HR, Payroll, and other key stakeholders to understand business needs and recommend technological solutions to streamline and automate processes.
- Cross Team Collaboration : Collaborate with the Workforce Software team to ensure the smooth delivery of cross-platform projects.
- System Management : Oversee the timely and high-quality implementation of system upgrades, fixes, and enhancements, adhering to best practices in change management.
- Technical Guidance : Provide expert advice on SuccessFactors best practices, including system configurations, roles and permissions, security, business process workflows, custom reports, dashboards, and integration files.
- Integration Support : Work with integration Subject Matter Experts (SMEs) to ensure seamless integration of SuccessFactors with other HR, Payroll, and IT systems.
- Documentation and Compliance : Ensure comprehensive and up-to-date technical documentation, including design specifications, system configurations, and testing plans for all projects.
- Continuous Improvement : Stay informed about the latest system functionalities, releases, and patches, guiding the team in leveraging these to enhance system performance and capabilities.
- Business Analysis and Design : Perform in-depth business design, analysis, internal consulting, application testing, and design reviews
You Bring :
Preferred Qualifications :
