Demo
Salary Resume Critique Job Openings

Desktop Support Specialist

SRS Consulting Inc
IL Full Time
POSTED ON 4/17/2025
AVAILABLE BEFORE 5/17/2025

Role : End-User Support Specialist

Location : Courthouse, 324 Main St. Peoria IL 61602 (Onsite)

Duration : 7 months (March 2025 - September 2025)

Client : Peoria County

Position Objective

The End-User Support Specialist will provide comprehensive technical support to end-users across the organization. This includes troubleshooting hardware and software issues, configuring and maintaining desktop systems, and ensuring the security and performance of the end-user computing environment.

Scope of Work

The End-User Support Specialist will be responsible for the following :

End-User Support :

Provide Level 1 and Level 2 support for desktop systems, software applications, and peripherals.

Diagnose and resolve hardware, software, and network issues for end-users.

Respond to tickets and service requests within established SLAs.

Desktop Management :

  • Install, configure, and maintain desktop hardware and software, including operating systems and applications.
  • Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar platforms.
  • Image, configure, and deploy computers and other devices for new users or upgrades.
  • Perform regular updates, patches, and upgrades on desktop systems.
  • Ensure antivirus, endpoint protection, and system security are up to date and functioning effectively.
  • Monitor desktop system performance and identify potential issues proactively.

Documentation and Training :

  • Maintain detailed documentation of configurations, changes, and support requests.
  • Create user manuals and guides for common tasks and procedures.
  • Provide training to end-users on system use and best practices.
  • Assist with onboarding new employees by setting up and training them on their desktop systems.

    • Collaboration and Teamwork :

  • Work closely with the IT team to ensure alignment of desktop systems with broader IT infrastructure.
  • Assist in the implementation of IT projects related to desktop infrastructure.
  • Contribute to team efforts and departmental objectives through various tasks as required.

    • Other Responsibilities :

  • Maintains equipment inventory and assists with periodic physical inventory of hardware.

    • Environment and Scale

  • Number of Devices : 1,000
  • Number of End Users : 800 / -

    • Required Skills and Qualifications

    Certifications :

  • Must have certifications such as CompTIA A , Microsoft Modern Desktop Administrator.

    • Technical Skills :

  • Proficiency with Windows and Apple iOS operating systems.
  • Knowledge of desktop imaging and deployment tools like SCCM, Intune, or similar.
  • Experience with Active Directory and Group Policy.
  • Basic understanding of networking concepts (e.g., TCP / IP, DNS, DHCP).

    • Soft Skills :

  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to organize and prioritize workload and work with minimum direction.
  • Accurate and precise attention to detail.

    • Other Requirements :

  • Must be able to maintain confidentiality

    • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Desktop Support Specialist?

    Sign up to receive alerts about other jobs on the Desktop Support Specialist career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at SRS Consulting Inc

    Back End Developer
    SRS Consulting Inc
    Hired Organization Address Bentonville, AR Contractor
    Job Title: Senior Java Backend Developer Location: Bentonville, AR (Hybrid - 3 days in office) (Must need Local) Industr...
    SAP EWM
    SRS Consulting Inc
    Hired Organization Address San Jose, CA Full Time
    Role : SAP EWM with RFID Location : Bay Aera, CA Who can relocate should be Ok from Day 1 5 years Exp in US Needed Total...
    IT Business Analyst, Senior
    SRS Consulting Inc
    Hired Organization Address San Francisco, CA Contractor
    Agile Business Analyst Contract Position Summary This role will analyze business technology needs for Functional Busines...
    Customer Success Manager
    SRS Consulting Inc
    Hired Organization Address Newark, CA Full Time
    Role : People Technology Manager(Success Factor) Location : Southfield, MI, or Newark, CA. Key Responsibilities : Team L...
    View More Jobs at SRS Consulting Inc

    Not the job you're looking for? Here are some other Desktop Support Specialist jobs in the IL area that may be a better fit.

    Desktop Support in Andover, Massachusetts

    Desktop & Depot Support, Andover, MA

    Desktop Support in Arlington, Virginia

    Desktop & Depot Support, Arlington, VA

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!