What are the responsibilities and job description for the System Administrator position at SRS Consulting Inc?
Role: System Administrator- Mid Level
Location: Raleigh NC 27609-Onsite
Duration:6 Months
Client: State of NC – DIT
Short Description:
NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
Complete Description:
**This is an onsite position.
System Admin Mid-Level Contractor Job Description – EEM Support
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Image or provision new equipment hardware & provide to customer
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & a knowledge base
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Basic knowledge of Macintosh Apple devices with a willingness to learn
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
