Onboarding Specialist (Software)

SRS Web Solutions is the provider of healthcare software services. We are a passionate and driven company that is looking for like-minded and competitive professionals to join our dynamic team. We offer earnings and growth potential for those wishing to enter the healthcare Mobile / IT industry.

We’re able to provide brilliant software solutions and customer service because we have incredible talent working at SRS. What’s more: our employees recommend working at SRS to their friends… because we treat each other with utmost dignity, respect and watch out for each other. What motivates us is the desire to grow, innovation and being customer centric. If you like hard work, autonomy, and a good workplace, apply today!

SRS has a unique opportunity to fill a Customer Onboarding Specialist (Software) role at our Ramsey location.

Position: Full-time

Summary of Position:

Primary responsibilities include resolving customer issues in a timely fashion, executing the client implementation process, improving customer satisfaction ratings and retention. Candidates with experience in software support or SAAS products are preferred.

Essential Duties & Responsibilities:

Client Onboarding

• Guide new clients through the onboarding process, ensuring they are set up for success.
• Conduct product demonstrations and training sessions tailored to the client’s needs.

Implementation Planning

• Develop and execute detailed implementation plans in collaboration with clients.
• Set clear timelines and milestones to track progress and ensure timely delivery.

Technical Support and Troubleshooting

• Provide technical assistance to clients during the implementation phase.
• Address and resolve any issues or challenges that arise promptly.

Customization and Configuration

• Assist clients in customizing and configuring the product to meet their specific requirements.
• Ensure all settings and features are optimized for the client’s use case.

Relationship management

• Build and maintain strong relationships with key stakeholders and decision-makers.
• Act as the primary point of contact for clients throughout the implementation process.

Client Education and Training

• Develop and deliver training materials, resources, and workshops.
• Ensure clients have a thorough understanding of the product’s features and capabilities.

Feedback Collection and Analysis

• Father client feedback on the implementation process and the product.
• Use feedback to drive continuous improvement in the product and implementation strategies.

Proactive Communication

• Regularly update clients on the status of implementation.
• Communicate any potential delays or issues transparently and proactively.

Cross-Functional Collaboration

• Work closely with sales, product development, and support teams to ensure a seamless client experience.
• Relay client feedback and requirements to the product team for future enhancements.

Performance Tracking and Reporting

• Monitor key performance indicators (KPIs) related to client success and product adoption.
• Provide regular reports to internal teams and clients on progress and outcomes.

Documentation

• Create and maintain comprehensive documentation for the implementation process.
• Ensure all client interactions and activities are accurately recorded.

Advocacy and Customer Success Strategy

• Advocate for the clients’ needs within the company.
• Develop and refine customer success strategies to improve overall client satisfaction and retention.

Post-Implementation Support

• Provide ongoing support to clients after the implementation is complete.
• Ensure clients continue to derive value from the product and address any post-implementation issues.

Risk Management

• Identify potential risks and challenges in the implementation process.
• Develop mitigation strategies to minimize the impact on the clients experience.

Required Skills:

Organized and self-motivated

Excellent oral and written communication skills

Excellent analytical and problem-solving skills

Time management and interpersonal skills

Associates Degree preferred

1-2 years Customer Support experience in software preferred

1-2 years experience in SAAS products preferred

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

Salary : $45,000 - $55,000