What are the responsibilities and job description for the Client Engagement Manager position at SS&C?
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000 employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Client Engagement Manager
Location: New York City | Hybrid
Get To Know Us:
The CEM is an integral role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client’s business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success and Legal. Additionally, the CEM will have a cadence and work closely with our Marketing, PMO, SOC, Tech Ops, Finance/Billing and Product Management organizations.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
- This role is engaged as the customer-facing representative – primarily responsible for interfacing with Advisors, Corporates and other business stakeholders on the discovery, scoping and sale of our Deal Services offerings.
- Understand client business needs, gather initial requirements, recommend best practices through direct client interaction, and work closely with cross-functional teams to assemble services that meet the client’s needs.
- Conducts complete requirement gathering session.
- Prepare cost estimates, and initial timelines and set client expectations.
- Opportunity and pipeline management
- Communicate requirements and handover deals to the Deal Service delivery team for execution
What You Will Bring:
- Bachelors in business management or another related field
- 3 years of experience in a Sales-type customer success or customer-facing role.
- Experience working with cross-functional technical teams including Customer Service, Product Management, Field Sales, Pre-sales, Legal, Marketing, and Finance.
- Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
- Strong organizational skills, with the ability to work on multiple opportunities with multiple deadlines.
- Excellent listening, oral, and written communication skills.
- Self-starter with the ability to work independently and manage priorities.
- Ability to work under pressure in a fast-paced environment and think outside the box.
- Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success.
- Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds.
- Detail and goal oriented.
- Understands financial markets (e.g. M&A, Corporate, Loans, Asset Management, Private Equity, etc.)
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @
www.ssctech.com/careers
.
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.
NY: Salary range for the position: $70,000 Plus commissions with OTE $120,000-$140,000 USD to $80,000 Plus commissions with OTE $120,000-$140,000 USD.
