What are the responsibilities and job description for the Delivery Manager, Client Services Operations position at SS&C?
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000 employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Delivery Manager, Client Services Operations
Location(s) : Jacksonville, FL, Chicago, IL, Toronto, Canada | Hybrid
Get To Know The Team :
SS&C Technologies Holdings (NASDAQ : SSNC) is the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with software and solutions to service even the most demanding customers in the financial services and healthcare industries. SS&C owns and operates the full technology stack across securities accounting, front-to-back-office operations, performance and risk analytics, regulatory reporting, and healthcare information processes.
Founded in 1986 and headquartered in Windsor, Connecticut, the company is home to ~27,000 employees across 100 office locations in 35 countries globally. With 20,000 clients spanning across the health and financial services industries, our customer's needs and requirements are always at the forefront of our strategy.
Within SS&C Eze, the Client Services team is a global organization supporting everything from client onboarding to ongoing business support. The team prides itself on collaboration and generous sharing, with a strong emphasis on the client experience. The products associated with this role are software and services related to institutional investment management (trading, order management, and accounting). We are looking for a candidate who has a proven track record managing client relationships in a software environment, preferably in financial technology or a related industry. Successful candidates will be highly driven, have an excellent intuition around client business drivers and managing client personalities, and the highest standards around client experience.
Why You Will Love It Here!
Flexibility : Hybrid Work Model
Your Future : 401k Matching Program, Professional Development Reimbursement
Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
Training : Hands-On, Team-Customized, including SS&C University
Extra Perks : Discounts on fitness clubs, travel and more!
What You Will Get To Do :
Manage multiple concurrent client facing BAU delivery programs with Enterprise clients
Work with clients to prioritize their needs, working within constraints of a sustainable model for project delivery
Act as primary liaison and relationship to clients from the US project, and professional services teams
Learn and understand applicable technical product and business topics to hold meaningful business discussions with clients
Contribute to, and often lead process development with regards to how we service this client profile
Point of escalation for project-related queries or difficult conversations, and provide consistent peer support and guidance for other team members
Internal data analysis for client services teams, leveraging data to drive team operational improvement proposals
What You Will Bring :
3-6 years' experience as a client-facing delivery manager or similar role, preferably for a software provider
Extremely organized, with an ability to track up to dozens of workstreams simultaneously
Ability to communicate to broad audiences around project, business, and technical topics to varying depth
Able to develop strong, productive relationships with stakeholders, both internally and externally
Strong attention to detail, with a keen sense around risk in any form
Unafraid to act quickly and decisively, when called for
Self-starter, with a thirst for knowledge and a desire to learn
Ability to work in a dynamic, and at times extremely fast-paced environment during the US business day
Emphasis on quality, professionalism, and excellence
Able to see the wider picture and contribute to a continually evolving business
Optional : Professional exposure to FinTech, Investment Finance, Hedge Funds, Asset Managers, ITIL v4 Lifecycle Accreditations
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com / careers .
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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