Food Service - Supervisor

Food Service Supervisor

Who are we:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
Position Title: Food Service Supervisor - Admin Coordinator
Reports to: Food Service Operations Manager(s)
Responsibilities

• Responsible for general labor forecasting within their designated zone to predict business levels for staffing/prep needs (including the ability to analyze the Daily Snapshot and other forecasting documents).
• Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
• Responsible for planning break schedules for all team members within assigned zone following peak business hours.
• Monitor and track employee attendance and adherence to company policies
• Reconcile daily location paperwork and training documentation for accuracy and compliance
• Distribute and manage daily communication regarding operational location openings
• Serve as the primary point of contact for associate inquiries, ensuring timely and effective responses
• Maintain and regularly update records of active employees and the operating calendar
• Manage and update internal Food & Beverage employee spreadsheets to reflect accurate staffing data
• Coordinate with the Administration team and oversee the onboarding process for new Food & Beverage employees
• Administer and maintain employee profiles in 7Shifts, ensuring information is current and complete
• Track and report labor and revenue metrics to support operational planning
• Maintain up-to-date records of sales by stand to ensure accurate reporting and forecasting
• Implements proper merchandising of product as set by the Operations team.
• Training new employees
• Actively managing and issuing progressive documentation to coach and counsel the employee on performance, with oversight from operations manager.
• Reports employee attendance and any hour discrepancies to the payroll department. Oversees break and rest break management for employees.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and Administration team.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Previous Experience

• 1-2 years quick service management and/or operations supervisory experience preferred.
• All educational backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

OFFICE USE ONLY:
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