What are the responsibilities and job description for the Remote Call Center Agent position at SSB Construction?
Job Summary:
We are seeking a customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner.
Responsibilities:
Answer incoming calls and respond to customer inquiries
Make outbound calls to follow up on customer requests
Provide information about products and services
Resolve customer complaints and issues
Update customer records in the database
Qualifications:
High school diploma or equivalent
Excellent communication skills
Ability to multitask and prioritize tasks
Strong problem-solving skills
Nice to haves:
Excellent phone etiquette
Ability to work well in a team environment
Attention to detail
\nSalary : $50,000 - $55,000