What are the responsibilities and job description for the Remote Call Center Agent position at SSB Construction?
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$45,632 - $55,000 a year
Summary:
We are seeking a dynamic and customer-focused Call Center Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle high call volumes efficiently. If you thrive in a fast-paced environment and enjoy helping customers, this role is perfect for you.
Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional manner
Provide information about products and services, take orders, and resolve customer complaints
Maintain accurate records of customer interactions and transactions
Follow communication scripts and guidelines to ensure consistency and quality
Meet performance targets for call volume, customer satisfaction, and quality
Qualifications:
High school diploma or equivalent
Prior experience in a call center or customer service role preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office and CRM software
Salary : $45,632 - $55,000