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TRAINING MANAGER - KNOXVILLE, TN

SSC Services for Education
Knoxville, TN Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/4/2025

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates knowledge and experience alongside SSCs extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

SSC Services for Education is a Nationwide Best in Class Facility Service Provider . As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

Job Summary

Job Summary : We are seeking a highly skilled and motivated Training Manager to lead and manage all aspects of our field training programs. This role involves assessing training needs, developing programs, coordinating training activities, and ensuring the effectiveness of training initiatives across the organization. The ideal candidate will have a proven track record in corporate training and development, excellent communication skills, and the ability to manage multiple projects simultaneously.

Duties and Responsibilities :

  • Program Development and Implementation :

Design, develop, and implement comprehensive training programs for hourly associates.

  • Assess training needs through surveys, interviews, focus groups, and communication with managers and employees
  • Collaborate with vendors and third-party training providers to arrange employee participation in external training programs
  • Create, update, and organize educational materials such as manuals, multimedia visual aids, and e-learning content
  • Program Management :
  • Map out annual training plans for various departments including management, HR, and customer support

  • Coordinate and assign mandatory training across the organization
  • Conduct organization-wide training needs assessments and identify skill or knowledge gaps
  • Market available training opportunities to employees and provide necessary information
  • Manage and maintain in-house training facilities and equipment
  • Training Delivery and Facilitation :
  • Conduct or facilitate required and recommended training sessions, including orientation, onboarding, and skills training

  • Host train-the-trainer sessions for internal subject matter experts
  • Utilize diverse training methods (e.g., simulations, mentoring, on-the-job training) tailored to different learning styles
  • Present training and development programs using various formats including group discussions, lectures, simulations and videos
  • Plans, organizes, facilitates and orders supplies for employee development and training events
  • Evaluation and Continuous Improvement :
  • Create and administer post-training evaluations, tests, and assessments to measure instructional effectiveness and determine the impact on employee performance and KPIs

  • Gather feedback from trainers and trainees and incorporate best practices and lessons learned into future training programs
  • Maintain records of training activities, attendance, results of tests and assessments, and retraining requirements. Ensures that training milestones and goals are met while adhering to approved training budget
  • Ensures that training milestones and goals are met while adhering to approved training budget
  • Prepare and manage the training budget, ensuring cost-effective use of resources
  • Preferred Qualifications :

  • Bachelors degree in Training, Human Resources, Education, or a related field preferred
  • At least two years of experience in training and development, preferably in a corporate setting
  • Proven experience managing comprehensive training programs and developing training materials
  • Knowledge of instructional design theory and implementation
  • Apply to SSC today!

    SSC is a member of Compass Group USA

    Click here to Learn More about the Compass Story

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

    Associates at SSC are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance / AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site / state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Applications are accepted on an ongoing basis.

    Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

    Req ID : 1385018

    JENNIFER HILL

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